Customer Service Representative, Home Services

Service Professionals; Union (NJ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health & dental insurance

401k

Cutting-edge technology

Recognition and rewards

Growth opportunities

Inspiring work environment

Job summary

Service Professionals in Union, NJ is seeking a Customer Service Representative to join our customer-obsessed team. This full-time role focuses on delivering remarkable service to customers and supporting our HVAC, plumbing, and electrical service teams.

You will handle inquiries, coordinate scheduling, and ensure a positive customer experience. Ideal candidates have at least 1 year in customer-facing roles and can manage multiple tasks efficiently.

Qualifications

• You have at least 1 year in a customer-facing role.
• You are detail-oriented and well-organized.
• You can build relationships and make customers feel comfortable.
• You can prioritize multiple tasks simultaneously.
• Experience in HVAC, plumbing, or electrical industries and using ServiceTitan is a plus.

Skills

Customer-facing

Relationship-building

Attention to detail

Multitasking

ServiceTitan

Tools

ServiceTitan

Job description

Customer Service Representative

We invite full-time

Customer Service Representatives to join our customer-obsessed team in Union, NJ.

Who We Are

Service Professionals is on a mission to create remarkable experiences that leave our customers giving us their enthusiastic "Thumbs Up!" This isn't just a goal - it's our promise.

We do more than just fixing plumbing, heating, cooling, and electric issues. We consider our job incomplete until we see their thumbs up high in approval.

Join us on this remarkable road, where every day our success story is written with thumbs pointed up.

What We Offer

Exceptional Benefits: Full benefits including health & dental - with deductibles covered. Full-time staff receive a 401k.

Cutting-Edge Tech: We invest in the tech to make your job easier, more efficient, and, most importantly, more enjoyable.

Recognition and Rewards: Hard work won't go unnoticed. We recognize and celebrate your achievements, both financially and culturally.

Room for Growth: You're not just another number; you're a person with ambitions. We offer pathways for true career development.

Inspiring Work Environments: We understand and respect that life…happens. We take care of our people and support them on their life journeys.

Who You Are

• You held a customer-facing role for at least 1 year.
• You are detail-oriented and well-organized.
• You make people feel comfortable and can build relationships.
• You are comfortable prioritizing multiple tasks simultaneously.
• Ideally, you have experience in the HVAC, plumbing, or electrical industry and have used tools like ServiceTitan before.

We Are An Equal Opportunity Employer

Service Professionals is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Service Professionals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.