Customer Service Representative - Hilton Head Airport

Enterprise Holdings; Hilton Head Island (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the automotive rental and leasing industry is seeking full-time Customer Experience Representatives. Located at Hilton Head Airport, the role involves providing exceptional service, facilitating rentals, and assisting customers with inquiries. Ideal candidates will have prior customer service experience and a valid driver's license.

Benefits

Paid time off

Employee discount

Retirement savings plan

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Minimum 1 year customer service experience required.
• Valid driver’s license with a clean driving record.
• Must be at least 18 years of age.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide customer service by understanding rental terms.
• Assist with rental return assessments.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towardour shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for full time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18.20 / hour plus potential bonuses and is located at the Hilton Head Airport: 120 Beach City Rd Hilton Head Island, SC 29926. There are multiple schedules available, please apply and a recruiter will discuss the schedules during the interview process.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Full-time schedules of 40 hours / week are available Sunday through Saturday. At least 1 weekend day is required.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required