Remote Customer Service Representative

MCI; Richmond Hill (GA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in Business Process Outsourcing is seeking customer service representatives in Richmond Hill, Georgia. The role includes listening to customer needs, resolving issues, and identifying sales opportunities. With competitive compensation, incentives, and a casual work environment, this position promises opportunities for career growth and engagement.

Benefits

Competitive compensation based on experience

Health benefits after 90 days

Paid time off for personal needs and holidays

Incentives and rewards program

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems and technology for account management tasks.
• Explain and position products and processes to customers.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive starting compensation based on experience
- Incentives and rewards program featuring cash bonuses and prizes, including electronics and vacations
- Comprehensive health benefits for full-time employees after 90 days, with access to MEC medical plans after 30 days
- Opportunities for career growth and internal promotions
- Fun and engaging work environment with a casual dress code
- Paid time off for personal needs and holidays

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills effectively
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role
- Strong ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Experience in a fast-paced work environment

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #Incentives #HealthBenefits

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