Bilingual Product Support Technician (Fluent in English & Spanish)

LeeBoy Inc; Lincolnton (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

LeeBoy Inc. in Lincolnton, NC is seeking a Rapid Response Technician to deliver hands-on technical support to dealers and customers. The role focuses on troubleshooting, equipment support, training, and field service to ensure optimal product performance and customer satisfaction.

Based at our Lincolnton facility with travel up to 25%, you will work closely with Engineering and cross-functional teams to diagnose issues, deliver service schools, and educate end users on safe operation.

Qualifications

• Must be bilingual, fluent in English and Spanish.
• 3–5 years of experience in technical support, service, or field operations within heavy equipment, construction, paving, or a related industry
• Demonstrated experience delivering technical training to groups (dealer technicians, customers, or internal teams)
• Strong mechanical and technical aptitude; certifications or technical degrees are a plus
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly
• Proficiency with computer systems and applications (Microsoft Office, Windows environments, and general internet tools)
• Proven ability to build strong relationships with customer and stakeholders
• Must be able to work onsite at our Lincolnton, NC manufacturing facility
• Willingness to travel (up to 25% or more based on business needs), including occasional overnight travel
• Flexible and adaptable, with a commitment to seeing tasks through to completion

Responsibilities

• Serve as a primary technical resource for dealers, providing expert troubleshooting and resolving equipment issues in a timely manner
• Track, escalation, and follow up on unresolved technical concerns to ensure full resolution and customer satisfaction
• Document and report field issues related to quality, reliability, durability, and safety using established systems and processes
• Install, commission, and support new or modified equipment at customer locations to ensure proper operation and performance
• Partner with Engineering and cross‑functional teams to diagnose issues, drive root‑cause analysis, and minimize equipment downtime
• Deliver technical training programs (“service schools”) for distributors, dealer technicians, and customers
• Educate end users on proper and safe equipment operation
• Respond promptly to service requests, prioritizing customer needs and maintaining a high level of responsiveness and professionalism

Skills

Bilingual English/Spanish

Field service experience

Technical training delivery

Strong mechanical aptitude

Customer relationship skills

Education

Certifications or Technical degrees

Tools

MS Office

Windows

Job description

Description

About the Company:

LEEBOY Inc., part of the FAYAT Group, is a global leader in the production of commercial asphalt pavers and road maintenance equipment. With more than 60 years of industry expertise, we deliver reliable, high-quality machinery that supports road construction professionals worldwide. We value integrity, innovation, and agility, and we recognize our employees as our most important asset. Our commitment to excellence continues to strengthen the trust placed in our products and our brand.

About the Job:

The Rapid Response Technician plays a critical role in delivering exceptional technical support to dealers and customers across our network. Based in our Lincolnton manufacturing facility, this hands‑on position focuses on troubleshooting, equipment support, training, and field service to ensure optimal product performance and customer satisfaction. This role requires a strong technical background, a customer‑first mindset, and the ability to respond quickly in dynamic environments.

This position is primarily onsite at out Lincolnton, NC facility, with approximately 25% travel to dealerships, customer sites, and worksites to provide troubleshooting assistance and support for equipment issues.

Key Responsibilities

• Serve as a primary technical resource for dealers, providing expert troubleshooting and resolving equipment issues in a timely manner
• Track, escalation, and follow up on unresolved technical concerns to ensure full resolution and customer satisfaction
• Document and report field issues related to quality, reliability, durability, and safety using established systems and processes
• Install, commission, and support new or modified equipment at customer locations to ensure proper operation and performance
• Partner with Engineering and cross‑functional teams to diagnose issues, drive root‑cause analysis, and minimize equipment downtime
• Deliver technical training programs (“service schools”) for distributors, dealer technicians, and customers
• Educate end users on proper and safe equipment operation
• Respond promptly to service requests, prioritizing customer needs and maintaining a high level of responsiveness and professionalism

Requirements

Qualifications

• Must be bilingual, fluent in both English and Spanish.
• 3–5 years of experience in technical support, service, or field operations within heavy equipment, construction, paving, or a related industry
• Demonstrated experience delivering technical training to groups (dealer technicians, customers, or internal teams)
• Strong mechanical and technical aptitude; certifications or technical degrees are a plus
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly
• Proficiency with computer systems and applications (Microsoft Office, Windows environments, and general internet tools)
• Proven ability to build strong relationships with customer and stakeholders
• Must be able to work onsite at our Lincolnton, NC manufacturing facility
• Willingness to travel (up to 25% or more based on business needs), including occasional overnight travel
• Flexible and adaptable, with a commitment to seeing tasks through to completion