Customer Service Representative (Healthcare) - Remote

Concentrix; Rio Rancho (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services seeks customer support representatives to provide inbound assistance for healthcare inquiries. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement. Ideal candidates should possess strong customer service skills and a passion for helping others in a dynamic work-from-home environment.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off, holidays, and paid learning days

Work-from-home flexibility with company-supplied technologies

Qualifications

• Minimum of 6 months of customer service experience.
• Basic computer navigation skills.
• Proficiency in a fast-paced environment.

Responsibilities

• Provide inbound customer support to resolve inquiries.
• Assist customers with healthcare-related concerns.
• Navigate multiple systems efficiently to address member needs.

Skills

Customer Service Orientation

Problem-Solving

Multitasking

Education

High School diploma or GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $15.00 per hour, plus performance-based incentives
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off, holidays, and paid learning days
- Opportunities for career advancement with 80% of management positions filled internally
- Work-from-home flexibility with company-supplied technologies
- Supportive work culture promoting diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Provide inbound customer support to resolve routine inquiries and issues
- Assist customers with healthcare-related concerns and technical issues
- Navigate multiple systems efficiently to address member needs
- Maintain a strong customer focus while delivering exceptional service
- Collaborate as a team player, demonstrating patience and compassion

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- High School diploma or GED required
- Basic computer navigation skills and proficiency in a fast-paced environment
- Must reside in the United States or have a valid U.S. address
- Strong customer service orientation and a passion for helping others

How to Stand Out (Preferred Qualifications):
- Experience working in a healthcare-related customer service role
- Familiarity with healthcare products and services
- Ability to multitask effectively in a dynamic environment
- Strong problem-solving skills and attention to detail
- Previous experience with remote work or virtual teams

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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