Consumer Services Representative - Clive

Bankers Trust Company; Des Moines (IA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Group Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) plan with company match

Tuition assistance

Company Paid Life Insurance

Lifestyle Accounts

Job summary

Bankers Trust Company is seeking a Consumer Services Representative (CSR) in Clive, IA. This full-time role involves handling deposits, withdrawals, and various banking transactions while informing customers about products and promotions. The CSR will work in a fast-paced environment and may assist with training and customer issue resolution.

Typical hours are 7:30 a.m. to 5:45 p.m., Monday through Friday, with at least two Saturdays per month.

Qualifications

• Front-line banking role experience is helpful.
• Ability to identify customers and explain banking products clearly.
• Proven cash handling and accuracy in daily transactions.

Responsibilities

• Process deposits and withdrawals, check cashing and payments.
• Balance cash drawer and follow cash-handling procedures.
• Open and secure bank premises at closing.
• Update customer information in Core System.
• Assist with training of new employees.
• Respond to customer inquiries and resolve issues promptly.
• Follow policies related to Audit Controls and Sales Ethics Roadmap.

Skills

Customer service

Cash handling

Basic math

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Consumer Services Representative - Clive

Regular Full-Time Clive, IA, US

There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a Best Place for Working Parents, being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the Best Businesses Supporting Local Charity by readers of the Business Record.

Job Summary:

The Consumer Services Representative (CSR) is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions. A CSR informs customers of products and services that may meet their financial needs and of any promotions or events. Additional duties for this position may include answering phones, processing returned mail, issuing debit/gift cards and resolving customer issues. This position must be able to work every other Saturday morning and be flexible regarding hours.

Primary Functions and/or Responsibilities:

• Processes customer transactions and requests, including but not limited to: deposits, withdrawals, check cashing, payments, safe box entries, address changes, debit and gift card requests
• Balances cash drawer and abides by established cash limit
• Opens and secures bank premises at closing according to established procedures
• Counts and balances vault and cash drawers accurately
• Processes daily and monthly reconcilements
• Follows banks policies and procedures as it relates to Audit Controls
• Assists with the training of new employees
• Follows the Customer Service Excellence Agreement and Sales Ethics Roadmap
• Updates customer demographic information on Core System
• Identifies customer needs and utilizes product knowledge to recommend solutions
• Answers incoming calls and responds to emails promptly
• Attends and actively participates in training/committees
• Performs other duties as assigned

Education and/or Experience:

• High school diploma or GED preferred
• Previous banking or customer service experience preferred
• Cash handling experience preferred

Specific Skills, Knowledge & Abilities:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range:$18.50 - $21.00

Work Schedule: This is a fulltime position. Hours vary between 7:30 a.m. to 5:45 p.m. Monday - Friday and at least two Saturdays per month from 8:30 a.m. to 12:30 p.m.

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility: Position will be onsite.

EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY