Customer Service Representative - Grand Island, NE

Credit Management Services, Inc.; Grand Island (NE); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Starting pay up to $18/hour + com

401(k) with company match

Employer-paid life insurance $50,000

Paid training and development

Opportunity for advancement

Job summary

Credit Management Services, Inc. in Grand Island is hiring a Customer Service Representative to handle inbound consumer calls, explain account details, and discuss payment options to help resolve accounts.

The role is in-office, Monday–Friday with no nights or weekends. Training is provided and performance-based growth opportunities exist within a stable employer.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Comfortable using computers and learning new systems.
• Ability to multitask and stay organized.
• Dependable with consistent attendance.
• Positive attitude and willingness to learn.
• Ability to work effectively as part of a team.
• Previous customer service, call center, office, or collections experience is helpful, but not required.

Responsibilities

• Communicate with consumers by phone and provide professional, helpful customer service.
• Review account information and answer questions.
• Discuss payment options and help establish payment arrangements.
• Work toward individual and team goals.
• Maintain accurate account records and document conversations.
• Follow company procedures and approved communication guidelines.
• Work as part of a team to provide a positive consumer experience.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Computers

Job description

Customer Service Representative

Up to $18/hour based on experience + commission

Monday�Friday | 8:00 a.m.�4:30 p.m. | No Nights or Weekends

Build Your Career With CMS

Looking for a career with a consistent Monday�Friday schedule and opportunities to grow?

Customer Service Representative

Up to $18/hour based on experience + commission

Monday�Friday | 8:00 a.m.�4:30 p.m. | No Nights or Weekends

Build Your Career With CMS

Looking for a career with a consistent Monday�Friday schedule and opportunities to grow?

Credit Management Services, Inc. is looking for motivated people to join our Grand Island team as Customer Service Representatives. You'll work with consumers over the phone to answer questions, discuss account information and payment options, and help find solutions.

No call center or collections experience? That's okay, we'll provide the training you need to be successful. If you're a strong communicator, enjoy working with people, and are motivated to learn and grow, we'd like to meet you.

Why Join CMS?

• Starting pay of up to $18/hour based on experience + commission
• Monday�Friday schedule with no nights or weekends
• Quarterly performance reviews during your first year
• Opportunities for pay increases, bonuses, and advancement based on performance
• Paid training and ongoing development
• $50,000 employer-paid life insurance
• 401(k) with company match
• Employee recognition and incentive programs
• Stable, growing company recognized as one of the Best Places to Work

At CMS, you don't have to wait years for an opportunity to grow. We recognize employees who learn the job, perform well, and take initiative, with opportunities to advance and increase their earnings along the way.

What You'll Do

• Communicate with consumers by phone and provide professional, helpful customer service
• Review account information and answer questions
• Discuss payment options and help establish payment arrangements
• Work toward individual and team goals

Maintain accurate account records and document conversations

Follow company procedures and approved communication guidelines

Work as part of a team to provide a positive consumer experience

What We're Looking For

• High school diploma or equivalent
• Strong communication and customer service skills
• Comfortable using computers and learning new systems
• Ability to multitask and stay organized
• Dependable with consistent attendance
• Positive attitude and willingness to learn
• Ability to work effectively as part of a team

Previous customer service, call center, office, or collections experience is helpful, but not required.

Work Environment

This is a full-time, in-office position at our Grand Island location. You'll work in a professional, climate-controlled office environment using phones and computers throughout the day.

If you're ready for a Monday�Friday career where your performance is recognized and you have opportunities to grow, apply today. We'd like to hear from you!

Credit Management Services, Inc. is an Equal Opportunity Employer. We consider all qualified applicants without regard to protected status under applicable law.