Bilingual Personal Banker - Lubbock, TX

First Convenience Bank; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

First Convenience Bank is seeking a bilingual Personal Banker in Lubbock, TX. The role involves providing exceptional customer service, handling cash transactions, and promoting bank products to a diverse customer base, including Spanish speakers.

The position requires a flexible schedule, passing a background check, and teamwork in a high-volume branch. Based in Lubbock, this full-time role offers opportunities to grow within retail banking, with daily cash handling and sales responsibilities

Qualifications

• High school diploma, high school equivalency or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment, handling cash receipts and payments.
• Evaluate customer relationships and offer bank products and services.
• Follow policies and contribute to monthly new account production goals.
• Engage in in-store prospecting as part of a sales environment.
• Process deposits, cash, and transfers accurately and balance daily operations.
• Cross-sell bank services and products to a diverse customer base, including a large Spanish-speaking population.

Skills

Bilingual (Spanish)

Education

High school diploma or equivalent

Job description

Bilingual Personal Banker

#686-30011

Lubbock, Texas, United States

Location: FCB Lubbock Avenue T Wal-Mart

Location address: 1911 Marsha Sharp Fwy.

Position Type: Full Time

Requirements

• * At least 18 years of age


• * High school diploma, high school equivalency or currently attending high school


• * Ability to communicate clearly and professionally in both Spanish and English


• * Six months of work experience in a retail or customer service environment preferred


• * Must be able to work a flexible schedule including evenings, weekends, and holidays


• * Must successfully pass background investigation according to company policy


• * Must be able to get along with co-workers and work effectively in a team environment

Job Description

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• * Evaluate customer relationships, new and existing account holders, to offer bank products and services


• * Follow established policies in accordance with the bank and the supervisor s direction


• * Accountable for the personal achievement of monthly new account production as assigned by upper management


• * Participate in an active sales environment that may require in-store aisle prospecting


• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• * Receive cash and checks for deposit, verify amounts, and look for check endorsements


• * Examine cash carefully to guard against acceptance of counterfeit checks and identification


• * Enter transactions into computer and issue customer receipts


• * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• * Process western union wires and cash advances


• * Cross-sell bank services and products


• * Provide bank services to a diverse customer base, including a large Spanish speaking population


• * Perform other tasks requested by supervisors as they relate to the bank and its functions


• * Regular and predictable attendance and punctuality


• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• * Required to stand or walk for extended periods of time dependent upon branch location


• * Ability to work in a high volume, stressful and noisy environment


• * Schedules are prepared based on business need and subject to change at any time


• * Operate a computer and other office machinery


• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.