Client Services Representative

IKIO LED Lighting; Indianapolis (IN); On-site; USD 24,796 - 28,929; Full time

Job summary

A leading lighting solutions provider in Indianapolis is seeking a Client Service Representative to provide exceptional client services, manage accounts, and ensure timely order fulfillment. The role involves processing quotes, coordinating internal communications, and handling shipping logistics. This entry-level position offers a competitive hourly rate between $18.00 and $21.00 and is ideal for individuals looking to start their careers in a dynamic environment where attention to detail and communication skills are critical.

Qualifications

• Strong skills in client account management and communication.
• Ability to create and process quotes accurately.
• Detail-oriented to avoid discrepancies in orders.

Responsibilities

• Provide routine client services and support.
• Create quotes and process orders efficiently.
• Coordinate with internal departments for order fulfillment.

Skills

Client account management

Quote processing

Order fulfillment

Communication skills

Attention to detail

Job description

Client Service Representative

The client Service Representative will be responsible for providing a range of routine client services and support to patrons. The CSR will create quotes, process orders, ensure timely order fulfillment, and provide tracking information to the client.

Nature of Work

This position typically reports to the Operations Manager. The CSR will be in touch with the sales representatives and will assist them with creating quotes to be submitted to the clients, and convert them to orders as required. The CSR is responsible for interacting with the client to provide information regarding specific orders, coordinating and communicating with the company’s internal departments.

Duties and Responsibilities

• Understand the products in detail and the part codes.
• Manage client accounts, including setting up new accounts.
• Assisting sales representatives in putting quotes into the system to be submitted to the client.
• Ensure the product quoted accurately meets the client's requirements.
• Convert sales quotes to orders upon receiving a purchase order from the client.
• Cross-check the purchase order and sales order to avoid any discrepancy of the products.
• Inform the operations manager of anything that needs to be back ordered to fulfill and order.
• Daily follow-up with the warehouse team for the fulfillment of orders.
• Ensure tracking information and shipping BOL & invoice are attached to the sales orders.
• Send tracking information to the client and the sales rep once the order is shipped out from the warehouse.
• Send the list of fulfilled orders to the accounts team by the end of the day to make sure all orders are invoiced.
• Verify the RMA requests and further process them communicating with the warehouse and the factory.
• Maintain weekly data of total sales orders shipped- Sales order value and individual product quantity for stock replenishment.

Seniority Level

Entry level

Employment Type

Full-time

Location and Compensation

Indianapolis, IN — $18.00-$21.00 per hour