Customer Service Representative (Full Time)

Agri Supply; Garner (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Agri Supply is seeking a Call Center - Customer Service Representative to handle a high volume of inbound and outbound calls and emails, delivering fast, accurate and friendly service in a busy office environment in Garner, NC.

The role requires strong communication, multi-tasking, and a proactive attitude. You will follow scripts, provide quotes, resolve issues, and document conversations. Saturday work is required; no work-from-home.

Qualifications

• High school diploma or GED.
• Strong phone and verbal communication skills.
• Customer focus and adaptability to different personality types.
• Dependability, self-control and integrity.
• Empathy for customers' needs and sense of urgency.
• Ability to multitask and manage time effectively.
• Strong computer skills.

Responsibilities

• Manage large amounts of inbound and outbound calls as well as email inquiries in a timely manner.
• Follow communication scripts when handling different topics.
• Provide price quotes on products or order totals and upsell other merchandise whenever possible.
• Identify customers’ needs, clarify information, research every issue and provide knowledgeable solutions.
• Keep records of all conversations in our call center database in a comprehensible way.
• Use available websites, product manuals, and intranet to provide detailed information on products, pricing, and shipping information.
• Check to ensure that changes were made to resolve customers' problems and create credit memos for returns.
• Resolve customers' service or billing complaints and escalate issues as needed to management.
• Give full attention to what others are saying and avoid interrupting.
• Must be able to work some Saturdays.

Skills

Phone communication

Verbal skills

Active listening

Customer focus

Empathy

Time management

Multitasking

Issue resolution

Education

High school diploma or GED

Tools

CRM database

Computer skills

Job description

Call Center - Customer Service Representative (Full Time)

Answer incoming calls and emails in a professional manner and provide a fast, accurate and friendly experience for all external and internal customer inquiries.

Why Work for ASC?

• Our hours! We close at 6:00p every weekday and 5p on Saturdays
• We are closed on Sundays
• Our Insurance! Multiple Health Plans to choose from, Company-paid Life insurance for yourself and immediate family
• We offer medical, dental, vision, life, accident, cancer coverages as well as Short Term Disability, call-a-doctor and more!
• Paid time off, holiday pay and possible overtime opportunities
• TWO retirement plan options with company match!
• Tuition assistance program
• Referral bonuses and so much more!

Job Duties:

• Manage large amounts of inbound and outbound calls as well as email inquiries in a timely manner
• Follow communication “scripts” when handling different topics
• Provide price quotes on products or order totals and upsell other merchandise whenever possible.
• Identify customers’ needs, clarify information, research every issue and provide knowledgeable solutions.
• Keep records of all conversations in our call center database in a comprehensible way
• Use available websites, product manuals, and our intranet to provide detailed information on products, pricing, and hipping information to each customer.
• Check to ensure that appropriate changes were made to resolve customers' problems and creates credit memos for customer returns.
• Resolve customers' service or billing complaints. Escalate issues as needed to management.
• Give full attention to what others are saying (customers and co-workers), taking time to understand the information, ask appropriate questions and not interrupt at inappropriate times.
• Must be able to work some Saturdays.
• Any and all other duties assigned by management

Qualifications for the position:

• High school diploma or GED
• Strong phone and verbal communication skills, along with active listening
• Customer focus and adaptability to different personality types
• Strong dependability, self-control, and integrity
• Excellent attitude towards their work and empathy for their customers' needs.
• Possess a sense of urgency required to work in a deadline-driven environment.
• Ability to multi-task, set priorities and manage time effectively
• Strong computer skills

Additional Notes

• This is an office environment position, with no work-from-home opportunities
• Shift hours will differ depending on the shift you are hired for
• No matter the shift, you will be required at some point to work on Saturday

Notices:

Reasonable accommodations may be explored to enable individuals with disabilities to perform the essential functions.

EEO Employer