Customer Service Representative - FULL TIME

HeiTech Services, Inc.; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

HeiTech Services, Inc. seeks a Customer Service Representative (Biometrics Fingerprinting Technician) to support USCIS ASC operations in Charleston, SC.

The role performs biometrics registration, verifies entrants, and provides front-line customer service to applicants and visitors with professionalism and empathy. This full-time, onsite position requires a cheerful, courteous demeanor, the ability to handle sensitive information, and strict adherence to facility procedures.

Qualifications

• Must obtain and maintain a government-issued suitability clearance.
• Must speak and write in English.
• Able to stand for shift duration.
• Able to hold and grasp applicants' hands to obtain fingerprints.
• Work in a fast-paced environment with the public.
• Typing and basic computer skills required.
• Complete biometrics training and certification within 60 days.
• High school diploma or equivalent.
• Experience in customer service.

Responsibilities

• Complete biometrics registration for applicants seeking immigration benefits.
• Verify all entrants are approved applicants and visitors per procedures.
• Provide front-line customer service as HeiTech Services and USCIS ASC representatives.
• Interact with the public with a cheerful, courteous demeanor and respect.

Skills

Clearance eligibility

English proficiency

Standing endurance

Fingerprint collection

Public interaction

Typing / computer skills

Biometrics training

Education

High School Diploma or equivalent

Experience in customer service

Job description

As a Customer Service Representative (Biometrics Fingerprinting Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is a regular Full-Time position with the employee reporting onsite Monday through Friday from 7:30 AM to 4:30 PM.

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

Skills and Abilities Required:

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and break
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required:

• High School Diploma or equivalent
• Demonstrated experience in customer service

Desired Skills:

Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [e-mail].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.