Customer Service Representative – ON CALL

HeiTech Services, LLC; Charlotte (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

HeiTech Services is seeking an On-Call Biometrics Technician to support USCIS ASC operations in Charlotte, NC. The role involves providing frontline biometric enrollment services, fingerprints, photos, and signatures for applicants seeking legal immigration.

This casual on-call position offers flexibility with hours Monday–Friday as needed; there is no guaranteed schedule or income, and applicants must be able to obtain a government clearance and communicate in English.

Qualifications

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Stand upright for scheduled shift duration.
• Hold and grasp applicants’ hands for fingerprints.
• Type and use basic computer skills.
• Completion of biometrics training within 60 days.
• High School Diploma or equivalent.
• Demonstrated experience in customer service.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring adherence to facility processes.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• Treat applicants with respect as a customer of the USCIS ASC.

Skills

English fluency

Customer service

Security clearance readiness

Stamina

Computer basics

Biometrics training within 60 days

Education

High School Diploma or equivalent

Job description

Description

As an ON-CALL Customer Service Representative (Biometrics (Fingerprinting) Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

As an ON-CALL Customer Service Representative (Biometrics (Fingerprinting) Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations. This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

• ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
• All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
• In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.
• The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

Skills and Abilities Required

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days

Minimum Education And Experience Required

• High School Diploma or equivalent
• Demonstrated experience in customer service

Desired Skills

• Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [e-mail].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.