Customer Service Representative - FT

Avis Budget Group; Newport News (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values its team and offers a dynamic work environment. This outdoor role involves assisting customers with their rental and return processes, ensuring they receive top-notch service. With a focus on performance and support, you’ll be part of a large team dedicated to innovation in transportation. Enjoy competitive pay, comprehensive benefits, and opportunities for growth while making a positive impact in your community. If you thrive in a fast-paced setting and enjoy working outdoors, this position is perfect for you!

Benefits

Paid Time Off

Medical and Dental Insurance

Flexible Spending Account

Retirement Benefits (401k)

Employee Discounts on Rentals

On-the-Job Training

Qualifications

• Must have a valid driver's license.
• 6 months of retail customer service experience is a bonus.

Responsibilities

• Assist customers with car rentals and returns at the airport.
• Provide excellent customer service while working outdoors.

Skills

Verbal Communication

Basic Computer Skills

Customer Service

Flexibility to Work Outdoors

Data Entry

Education

High School Diploma or Equivalent

Job description

$14.50/hour Monthly Commission Opportunity Shift Premium may Apply

Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.

What You’ll Do:

This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service.

Perks You’ll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

• On the job training

• Paid time off

• Medical, dental and other insurance

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

• Retirement benefits (401k)

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

What We’re Looking For:

• Valid Driver’s License

• Basic computer skills (typing, data entry)

• Effective verbal communication skills

• Willingness to work outdoors

• Flexibility to work all shifts

• Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles

• Must be 18 years of age and legally authorized to work in the United States

• This position requires regular, on-site presence and cannot be performed remotely

• 6 months retail customer service experience in a fast-paced environment is a bonus!

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting.The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Newport News Virginia United States of America