Susquehanna Printing Company- PT and FT Customer Service Representative Circulation

Allus Consultoria Estratégica e Financeira; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to join their team. This role involves providing exceptional service to customers and circulation carriers through inbound and outbound calls. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. With a commitment to employee well-being, this forward-thinking company offers generous benefits, including paid time off and comprehensive health plans. If you're eager to make a positive impact and grow in a supportive atmosphere, this opportunity is perfect for you.

Benefits

4 weeks PTO

Paid Holidays

Medical, Dental, Vision Insurance

401(k) with Company Match

Wellness Programs

Parental Leave

Employee Referral Program

Qualifications

• Customer service experience preferred.
• Clear communication and proper grammar are essential.

Responsibilities

• Provide courteous service via phone, handling inbound and outbound calls.
• Collaborate effectively with staff and maintain professionalism.

Skills

Customer Service

Clear Communication

Basic Typing Skills

Education

High School Diploma

Tools

Newzware

Job description

Susquehanna Printing Company- PT and FT Customer Service Representative Circulation

Join to apply for the Customer Service Representative - Circulation role at Susquehanna Printing Company.

Description

The Customer Service Representative is responsible for providing customer service to customers and circulation carriers. The role includes inbound and outbound calls. Availability to work every weekend and some weekdays is required.

About Us

Susquehanna Printing, part of Steinman Communications, has a long history in Lancaster County since the 1860s. We produce daily and weekly newspapers, tabloids, books, and periodicals for the mid-Atlantic region, offering advanced solutions in digital printing, layout, and mailing services.

Why Work for Us?

We value our employees as our greatest asset and strive to attract bright, curious, and energetic individuals.

Benefits

• 4 weeks PTO (pro-rated in the first year)
• Paid Holidays
• Medical, dental, vision, prescription, short-term disability, life insurance
• 401(k) with company match
• Wellness and Employee Assistance Programs
• Parental leave and Employee Referral Program

Work Schedule

Two positions available:

• Part Time: Mon, Wed, Fri 12-5pm; Sun 6am-1pm
• Full Time: Mon, Thu, Fri 8:30am-4:30pm; Sat, Sun 5:30am-1pm; Off Tue, Wed

Essential Job Functions

• Collaborate effectively with staff and supervisors
• Operate PC and software like Newzware
• Provide courteous service via phone, maintaining professionalism
• Handle inbound and outbound calls
• Follow standards and guidelines
• Understand rates and product details
• Maintain accuracy and productivity
• Support carriers and news dealers to meet customer expectations
• Complete reports and correspondence as needed
• Assist management with projects
• Work efficiently in a fast-paced environment

Location

Located off Route 30 Greenfield exit, with access to shops, restaurants, and major cities like Philadelphia, Baltimore, and Washington D.C.

Requirements

• High school diploma or equivalent
• Customer service experience preferred
• Clear communication and proper grammar
• Basic typing skills

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Business Consulting and Services