Customer Service Representative- Franconia, NH

Bar Harbor Bankshares; Franconia (NH); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Bar Harbor Bank & Trust in Franconia, NH is seeking a Customer Service Representative to be the first point of contact for customers at our Franconia branch. This part-time role offers 30 hours per week and involves supporting customers with day-to-day financial needs while building trusted relationships.

You will assist customers, identify financial needs, and refer them to loans, trusts, investments, and other bank services. A team-oriented mindset and proficient Windows skills are required.

Qualifications

• Customer service experience required.
• Working knowledge of Windows essential.

Responsibilities

• Assist customers with their financial needs and recommend additional products and services.
• Make referrals for loans, trusts, investments, insurance, and other bank services.
• Process transactions promptly, courteously, and accurately.
• Build trusting relationships with community members and participate in community growth.

Skills

Customer service

Communication

Sales/referrals

Team collaboration

Tools

Windows OS

Job description

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust's success. Customer Service Representatives truly make a difference in our customers' lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you're supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 30 hours per week opening for a Customer Service Representative in our Franconia, New Hampshire branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.