Customer Service Representative- Bar Harbor, ME

Bar Harbor Bankshares; Bar Harbor (ME); On-site; USD 2,135,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

401(k) plan

Paid time off

Wellness program

Continuing education

Job summary

Bar Harbor Bank & Trust is seeking a Customer Service Representative at our Bar Harbor, Maine branch. This role focuses on helping customers with their day-to-day financial needs and building trusted relationships within the community.

You will assist customers, handle transactions, and identify opportunities to refer products and services while supporting branch goals. The position offers 40 hours per week with competitive pay and benefits.

Qualifications

• Customer service experience preferred.
• Working knowledge of Windows is essential.
• Interest in banking is helpful.

Responsibilities

• Assist customers in identifying financial needs and promote bank products and services.
• Refer customers for loans, trusts, investments, insurance and other services.
• Support branch goals in deposits and loans through transactions and referrals.
• Build trusting relationships with community members served by the bank.
• Actively participate in community growth and prosperity.
• Process customer transactions promptly, courteously and accurately.
• Provide exceptional service, resolve inquiries, and follow up with customers.

Skills

Customer service

Windows knowledge

Tools

Windows OS

Job description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Customer Service Representative in our Bar Harbor, Maine branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.50-$20.00