Customer Service Representative

Peraton; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

A leading company in national security is seeking a Customer Service Representative to provide technical assistance for USPS.com. This remote role requires strong communication skills and proficiency in Windows and MS Office. The ideal candidate will manage customer inquiries via live chat and email, ensuring satisfaction and meeting service level agreements. Flexibility for weekend shifts is necessary. Join a mission-driven team committed to supporting U.S. businesses and citizens.

Qualifications

• Prior support experience required.
• Typing speed of at least 45 WPM.

Responsibilities

• Resolve customer issues via email and chat.
• Ensure customer satisfaction and meet SLA targets.
• Collaborate with support teams.

Skills

Communication

Typing

Proficiency with Windows

Proficiency with MS Office

Education

High School Diploma

Tools

CRM tools

Job description

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About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Program Overview
Forges tech modernization and provides support services like development, DevOps, and system integration. This program enables the agency to provide reliable and efficient services that are critical to U.S. businesses and the day-to-day lives of citizens.

About The Role
Peraton is seeking a Customer Service Representative (CSR) to join our team supporting USPS.com and associated applications. CSRs will provide technical assistance to end-users via live chat sessions and email inquiries. The successful candidate must manage their time efficiently and will receive general work instructions.

This is a remote position with openings for both 2nd and 3rd shifts, including weekends. Candidates must reside within 50 miles of a Peraton facility, have reliable internet, and a dedicated workspace. Peraton will provide hardware, software, and training.

Eligible states include: Alabama, California, Colorado, Florida, Georgia, Indiana, Massachusetts, Maryland, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

The role involves resolving customer issues via email and chat using knowledgebase and templates, escalating issues when necessary, and reporting to the Help Desk Team Lead. Responsibilities include ensuring customer satisfaction, meeting SLA targets, maintaining problem ownership, and collaborating with support teams.

The salary range is targeted at $30,000 - $48,000, based on experience and other factors. The role requires a high school diploma, U.S. citizenship, prior support experience, typing speed of at least 45 WPM, strong communication skills, and proficiency with Windows and MS Office. Flexibility to work weekends and rotating shifts is also required.

Preferred qualifications include experience with CRM tools and a degree from an accredited institution.

SCA / Union / Intern Rate or Range
Target Salary Range: $30,000 - $48,000.

EEO: Equal opportunity employer, including for individuals with disabilities and protected veterans.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Civil Engineering

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