Customer Service Representative (Floater)

Highland Rivers Health; Texas; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to making a difference in the lives of individuals impacted by mental illness and substance use disorders. As a Customer Service Representative, you will be the welcoming face of the facility, responsible for assisting individuals with their inquiries and ensuring a smooth experience. This role emphasizes strong customer service skills, effective communication, and the ability to maintain confidentiality. With a supportive work environment and comprehensive benefits, this position offers a fulfilling opportunity to contribute to the community while growing professionally.

Benefits

Health Insurance

Flexible Benefits

Retirement Plan with Employer Matching

Paid Time Off

Paid Holidays

Personal Day

Public Student Loan Forgiveness

NHSC Loan Forgiveness

Clinical Supervision

Qualifications

• Must be customer service oriented and knowledgeable in all programs.
• Ability to handle confidential information and process inquiries.

Responsibilities

• Greet and direct individuals at the facility.
• Schedule and manage appointments efficiently.
• Maintain accurate data and assist with financial processes.

Skills

Customer Service Orientation

Telephone Communication

Data Entry

Interpersonal Skills

Problem Solving

Education

High School Diploma

Tools

EHR System

Job description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers provides treatment and recovery services to individuals impacted by mental illness, substance use disorders, and intellectual developmental disabilities.

Are you ready to make a Difference?

JOB SUMMARY

The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.

Duties and Responsibilities include:

• Must be customer service oriented
• Promptly answer, screen, and process telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule, and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provide information on HRH programs
• Collect and enter the information of individuals served into the EHR system accurately and thoroughly
• If applicable, ensure individuals are referred to the clinical team for triage
• Respond to irate individuals in a calm and professional manner
• Maintain current and up-to-date data concerning provider schedules, accepted insurance plans, and relevant information
• Scan paper documents in a timely manner
• Collect all monies due to HRH and post to Cash Sheet accurately
• Check in/out all individuals served promptly
• Complete the financial process accurately and timely
• Uphold positive interpersonal relations among team members
• Use initiative and sound judgment
• Perform all other duties as assigned

Benefits:

• Health Insurance through the State Health Benefit Plan of GA
• Flexible benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• Four weeks of Paid Time Off, increasing with years of service
• Ten paid holidays
• One personal day
• Qualifying employer for Public Student Loan Forgiveness
• NHSC loan forgiveness in qualifying counties
• Clinical supervision for candidates on a licensure track