Customer Service Representative

CBSL Transportation Services, Inc.; Pasadena (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the transportation industry is seeking a motivated Customer Service Representative. The role involves ensuring accurate dispatches, maintaining customer confidentiality, and providing exceptional service in a fast-paced environment. Candidates should have strong communication and organizational skills, along with experience in the logistics sector. Competitive benefits include medical insurance, paid time off, and a 401(k) plan.

Benefits

Weekly Pay

Medical Insurance - Two Plan Options

Paid Time Off (PTO)

8 Paid Holidays + 1 Floater Holiday

401(k) with up to 3.5% match

Short Term/Long Term disability benefits

$25,000 Life insurance

Tuition Reimbursement program

Qualifications

• 2 to 3 years of customer service experience in transportation/logistics.
• Good verbal and written communication skills.
• Computer and data entry skills.

Responsibilities

• Ensure all dispatches are entered accurately.
• Notify Drivers of their loads for the next day.
• Responsible for scanning all appropriate documents.

Skills

Communication

Organizational skills

Problem-solving

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

CBSL Transportation Services maintains a drug-free workplace due to the nature of our operations and industry regulations. All candidates must pass a pre-employment drug test, including marijuana. Failure to do so will result in disqualification from the hiring process. Our basis for enforcement lies with Federal Regulations.

Exciting Opportunity for Customer Service / Transportation!

About Us:

CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena, TX, Reserve, Louisiana and Chicago, Illinois.

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment. This role calls for a high degree of professionalism and requires that the employee maintain strict confidentiality as it relates to our customers orders. Perform other duties and special projects as assigned by Management.

Duties include (but not limited to):

• Ensure all dispatches are entered accurately, to include product info, delivery location, tank status, customer info and internal notes critical to customer requirements
• Assigned all drivers work for the next day using the first in/ first out seniority list.
• Notify Drivers of their loads the next day
• This job requires all dispatches that are created by Data Entry to be double checked to ensure they are error free. Then all dispatches are to be stuffed in the correct boxes (This also needs to be checked off on the book for verification)
• This job requires backing up of the dispatcher during lunch hour and any time the need arises.
• Responsible for scanning all appropriate documents (I.E, Cleaning Certs, Pressure Test Certs, etc)
• Responsible for ordering on the book and updating as necessary
• Responsible for adding same day orders to “ASAP/Add-on Book”
• Responsible for sending orders and advising load planner on the next day orders
• Responsible for updating the orders/spreadsheets for Invista with tank number and depot info and send out to appropriate parties
• Perform other duties and special projects as assigned by Management

Job Requirements Include:

• 2 to 3 years of customer service experience in a transportation/logistics industry
• High School Diploma or equivalent
• Dispatch experience is desired but not required.
• Good verbal and written communication skills
• Interpersonal skills and professional telephone etiquette
• Organizational skills, ability to multitask and problem-solving skills
• Computer and data entry skills.
• Proficiency in Microsoft Word, Excel, Outlook, etc
• Familiar with email system communications.
• Punctuality and dependability
• Applicants must be at least 18 years of age to be considered.

We offer a competitive benefit program:

• Weekly Pay
• Medical Insurance - Two Plan Options
  • Vitality Medical Insurance discount program
• Paid Time Off (PTO)
• 8 Paid Holidays + 1 Floater Holiday
• Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option
  • After 1 year of service
• Short Term/Long Term disability core benefits + buy up options
• $25,000 Life insurance core benefit + buy up options
• Accidental Death & Dismemberment Insurance (AD&D)
• Critical Illness and Accident Insurance
• Flexible Spending Account (FSA) & Dependent Care FSA
  • After 1 year of service
• Tuition Reimbursement program

**You may apply directly through our website: www.cbsltrans.com and by sending us your resume at [e-mail] **

Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.
No recruiters or agencies without a previously signed contract. No phone calls please.

CBSL Transportation Services Inc. is an Equal Opportunity Employer.