Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC; Westminster (MD); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet LLC, operating Church Ranch Veterinary Center, seeks a friendly Client Service Representative to welcome clients, schedule appointments, and support patient care with a compassionate touch.

You will handle calls and emails, coordinate payments, and maintain accurate client records while collaborating with veterinarians and staff to ensure exceptional service.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion and problem-solving skills.
• Uphold hospital standards for confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service

Communication

Interpersonal skills

Attention to detail

Multitasking

Practice management software

Tools

Practice management software

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.

We’recurrently sniffing out our next Customer Service Representative atChurch Ranch Veterinary Center.

At Church Ranch Veterinary Center, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We areseekingan experienced and polishedClient Service Representative (CSR)to join our dedicated team and help us delivercustomer excellence with each client and patient.

Perks & Pay:

Telehealth, 401k and Pet Insurance

Pay starts at $20.00 - $23.00/hour DOE

Access your earned wages anytime with DailyPay.

Reporting To:

General Manager

What You Bring to the Table:

• Previousexperience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiencywith computers and, ideally,practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

What You’ll Be Doing (Besides Making Furry Friends for Life):

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providingaccurateinformation
• Manage appointment scheduling andmaintainefficient client flow
• Process payments andmaintainprecise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem‑solving skills
• Uphold our hospital’s standards for client confidentiality and service excellence
• Other duties as assigned

Why JoinChurch Ranch Veterinary Center?

• A refined, team-oriented environment dedicated to client satisfaction and patient care
• Competitive compensation and comprehensive benefits
• Opportunities for professional development and continuing education
• Employee discounts for veterinary services and products

If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Church Ranch Veterinary Center team.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we’re all about creating a workplace that’s bursting with diversity and inclusivity. We don’t play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we’re throwing the door wide open for all like‑minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?