Customer Service Representative – Evansville, IN

Maximus; Evansville, Northern (IN, KY); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K Retirement Savings plan

Paid time off

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Maximus is hiring an Eligibility Specialist in Indiana to review applications, determine eligibility, and educate clients on program requirements. You will support participants through enrollment and handle high-volume calls about Medicaid, SNAP, and TANF.

The role requires a high school diploma or GED and 0–2 years of related experience, with opportunities for career development and comprehensive benefits. Base pay is $18.00 per hour, with a supportive, fast-paced team environment.

Qualifications

• High school diploma or GED required and 0–2 years of relevant professional experience or equivalent.
• Prior experience with Indiana Eligibility Program within the last year.
• Ability to handle complex service inquiries via telephone.

Responsibilities

• Receive, assess, and screen applications and collect outstanding information.
• Validate income, assess eligibility, and manage case referrals.
• Engage daily with program participants and educate on services.
• Collaborate with clients to achieve program objectives and continuity.
• Perform other duties as assigned by Management.

Skills

Customer Service

Eligibility knowledge

Communication

Attention to detail

Problem solving

Multitasking

Phone skills

Education

High school diploma or GED

Tools

Indiana Eligibility System

Job description

General information

Date

Monday, September 21, 2026

City

State

IN

Country

United States

Working time

Full-time

Description & Requirements

Maximus is looking for an Eligibility Specialist who is passionate about helping individuals access essential services and resources. In this role, you will review applications, determine eligibility, educate clients on program requirements, and support participants throughout the enrollment process. The ideal candidate is customer-focused, detail-oriented, and committed to providing exceptional service while ensuring compliance with program guidelines and eligibility requirements.

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving highvolume,oftenback-to-back,inboundcallsaboutMedicaid,Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls,a Customer Service Repis expectedtoalso process applications and complete case maintenance activities such as changes to cases in the State eligibility system.

Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures. The Customer Service RepresentativeisresponsiblefortakinginboundcallsfromMedicaid,SNAP,andTANF applicants, recipients, and other members of the community.

Position Details & Benefits Package:

• Operating Hours: 7:00 AM – 5:30 PM, Mon-Fri
• Base rate $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation – Bonuses based on performance included!
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
• Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement – Invest in your ongoing education and development.
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
• Validate and calculate income, assess eligibility, and manage case referrals.
• Engage regularly with program participants on a daily basis.
• Potentially educate clients on fundamental program services and eligibility prerequisites.
• Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
• Fulfill additional responsibilities as delegated by Management.
• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
• Prior experience working on the Indiana Eligibility Program within the last year.
• Ability to handle complex service inquiries via telephone.
• Strong critical thinking and problem-solving skills.
• Moderate difficulty assignments requiring judgment and issue resolution.
• Understanding of work implications and ability to recommend solutions.
• Positive relationship-building with customers and state eligibility consultants.
• Attention to detail; excellent organizational, verbal, and written communication skills.
• Comfortable in a fast-paced, deadline-oriented environment.
• Capable of executing many complex tasks simultaneously.
• Team player with the ability to work independently.
• Ability to remain stationary for an extended period.

Preferred Skills and Qualifications

• 2+ years of relevant professional experience.
• Proven customer support or Client Service Representative experience.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail] .