Customer Service Representative - Etters, PA

Classic Drycleaners; Pennsylvania; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Health and retirement benefits (if any

Employee Assistance Program

Job summary

Classic Drycleaners in Pennsylvania is seeking a Customer Service Representative to provide excellent service by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. The role requires clear communication, attention to detail, and the ability to work independently.

The position involves greeting customers, processing transactions, maintaining records, and helping explain services and policies.

Qualifications

• Excellent verbal and written communication in English.
• Basic computer and math skills.
• Ability to multitask and stay organized.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.
• Dependable with a reliable work ethic.

Responsibilities

• Greet and assist customers in a professional and friendly manner, in person and via phone.
• Process customer orders, payments, and transactions accurately.
• Resolve customer concerns and complaints effectively with direction.
• Maintain accurate customer records and account information.
• Educate customers on services, pricing, and policies.
• Handle cash and credit card transactions.
• Maintain a clean and organized work area.
• Support team members and assist with additional tasks as needed.
• Store opening and closing responsibilities based on shift requirements.
• Wash and fold laundry duties and laundromat assistance (location dependent).
• Maintain attendance and punctuality standards.

Skills

Verbal communication

Written communication

Basic computer skills

Math skills

Multitasking

Organization

Independence

Teamwork

Dependable

Job description

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Description

Position Summary

Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.

Essential Duties and Responsibilities

• Greet and assist customers in a professional and friendly manner, both in person and via phone
• Process customer orders, payments, and transactions accurately
• Resolve customer concerns and complaints effectively with direction
• Maintain accurate customer records and account information
• Educate customers on company services, pricing, and policies
• Handle cash and credit card transactions
• Maintain a clean and organized work area
• Support team members and assist with additional tasks as needed and assigned
• Store opening and closing responsibilities based on shift requirements
• Wash and fold laundry duties and laundromat assistance (applicable based on location)
• Maintain attendance and punctuality standards

Qualifications

• Verbal and written communication skills; must be able to read, write, and speak English
• Basic computer and math skills
• Ability to multitask and stay organized
• Professional appearance and positive attitude
• Ability to work independently and as part of a team
• Dependable
• Criminal background check required
• 18 years or older

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to grasp items and lift/move up to 20 pounds from place to place
• Frequent use of computers, phones, and office equipment

Work Environment

• Frequent interaction with customers and team members
• Requires schedule flexibility including weekends depending on business needs

Benefits

• Paid time off
• Employee discounts
• Health and retirement benefits (if applicable)
• Employee Assistance Program

Equal Opportunity Employer

Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.

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