Customer Service Representative - Carlisle, PA

Classic Drycleaners; Carlisle (Cumberland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Health and retirement benefits (if app

Employee Assistance Program

Job summary

Classic Drycleaners is seeking a Customer Service Representative to provide excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.

You will greet customers in person and by phone, process orders and payments, maintain accurate records, and educate customers on services and policies.

Qualifications

• Excellent communication in person and written English.
• Basic computer and math skills required.
• Ability to multitask and stay organized.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.
• Dependable with reliable attendance.
• Criminal background check required.
• Age 18 or older.

Responsibilities

• Greet and assist customers in a professional and friendly manner, both in person and via phone
• Process customer orders, payments, and transactions accurately
• Resolve customer concerns and complaints effectively with direction
• Maintain accurate customer records and account information
• Educate customers on company services, pricing, and policies
• Handle cash and credit card transactions
• Maintain a clean and organized work area
• Support team members and assist with additional tasks as needed and assigned
• Store opening and closing responsibilities based on shift requirements
• Wash and fold laundry duties and laundromat assistance (applicable based on location)
• Maintain attendance and punctuality standards

Skills

Communication skills

Basic computer skills

Math skills

Multitasking

Professional appearance

Independent worker

Dependable

Criminal background check

Age 18+

Job description

"

Description

Position Summary

Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.

Essential Duties and Responsibilities

• Greet and assist customers in a professional and friendly manner, both in person and via phone
• Process customer orders, payments, and transactions accurately
• Resolve customer concerns and complaints effectively with direction
• Maintain accurate customer records and account information
• Educate customers on company services, pricing, and policies
• Handle cash and credit card transactions
• Maintain a clean and organized work area
• Support team members and assist with additional tasks as needed and assigned
• Store opening and closing responsibilities based on shift requirements
• Wash and fold laundry duties and laundromat assistance (applicable based on location)
• Maintain attendance and punctuality standards

Qualifications

• Verbal and written communication skills; must be able to read, write, and speak English
• Basic computer and math skills
• Ability to multitask and stay organized
• Professional appearance and positive attitude
• Ability to work independently and as part of a team
• Dependable
• Criminal background check required
• 18 years or older

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to grasp items and lift/move up to 20 pounds from place to place
• Frequent use of computers, phones, and office equipment

Work Environment

• Frequent interaction with customers and team members
• Requires schedule flexibility including weekends depending on business needs

Benefits

• Paid time off
• Employee discounts
• Health and retirement benefits (if applicable)
• Employee Assistance Program

Equal Opportunity Employer

Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.

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