Customer Service Representative - Carlisle, PA

Classic Drycleaner; Carlisle (Cumberland County); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Health and retirement benefits

Employee Assistance Program

Job summary

Classic Drycleaner is seeking a Customer Service Representative to greet customers and assist with inquiries in a fast-paced laundromat environment. You will process orders, collect payments, and keep records up to date while ensuring a positive experience for every guest.

The role requires strong communication, basic computer and math skills, and the ability to multitask. You will work both independently and as part of a team, with schedule flexibility including weekends as needed, and

Qualifications

• Verbal and written communication skills; must be able to read, write, and speak English.
• Basic computer and math skills are required.
• Ability to multitask and stay organized.
• Professional appearance and positive attitude.

Responsibilities

• Greet and assist customers in person and by phone.
• Process customer orders, payments, and transactions accurately.
• Resolve concerns and complaints with direction.
• Maintain accurate customer records and accounts.
• Educate customers on services, pricing, and policies.
• Handle cash and credit card transactions.

Skills

Verbal and written communication

Basic computer skills

Math skills

Multitask ability

Professional appearance

Independent and team work

Dependable

Criminal background check

18 years or older

Job description

Position Summary

Our Customer Service Representatives are responsible for providing excellent service to customers by assisting with inquiries, processing orders, resolving concerns, and ensuring a positive customer experience. This role requires communication skills, attention to detail, and the ability to work independently.

Essential Duties and Responsibilities

• Greet and assist customers in a professional and friendly manner, both in person and via phone
• Process customer orders, payments, and transactions accurately
• Resolve customer concerns and complaints effectively with direction
• Maintain accurate customer records and account information
• Educate customers on company services, pricing, and policies
• Handle cash and credit card transactions
• Maintain a clean and organized work area
• Support team members and assist with additional tasks as needed and assigned
• Store opening and closing responsibilities based on shift requirements
• Wash and fold laundry duties and laundromat assistance (applicable based on location)
• Maintain attendance and punctuality standards

Qualifications

• Verbal and written communication skills; must be able to read, write, and speak English
• Basic computer and math skills
• Ability to multitask and stay organized
• Professional appearance and positive attitude
• Ability to work independently and as part of a team
• Dependable
• Criminal background check required
• 18 years or older

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to grasp items and lift/move up to 20 pounds from place to place
• Frequent use of computers, phones, and office equipment

Work Environment

• Frequent interaction with customers and team members
• Requires schedule flexibility including weekends depending on business needs

Benefits

• Paid time off
• Employee discounts
• Health and retirement benefits (if applicable)
• Employee Assistance Program

Equal Opportunity Employer

Classic Drycleaners and Laundromats is an equal opportunity employer and values diversity in the workplace.