Customer Service Representative (English/Spanish)

5th HQ; Fort Lauderdale (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

5th HQ in Davie, FL is seeking a Customer Service Rep for International Sales. You will support the International Sales team, prepare quotes, manage orders, and coordinate with multiple departments to ensure timely delivery and accurate documentation.

The role emphasizes bilingual English-Spanish communication, strong computer skills, and the ability to thrive in a fast-paced environment while delivering excellent customer service.

Qualifications

• Associate’s degree or Bachelor’s degree (preferred).
• Bilingual English-Spanish.
• 2-5 years’ experience in customer service.
• Strong computer skills (Microsoft Word, Excel, Outlook).
• Strong communication skills.
• Able to accept criticism and show desire to learn and improve.
• Able to multitask.
• Works well in a fast-paced environment.

Responsibilities

• Provides sales support for International Sales Business Developer.
• Develops written quotations for customers and internal info to facilitate quotation process.
• Requests internally samples for customers and leads.
• Answers questions about products, benefits, order status, packaging, registration issues and lead times.
• Supports the marketing department for international tradeshows.
• Prepares monthly reports (invoicing, quotes, samples).
• Prepares Letter of Credit documentation with Accounting and Shipping.
• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints).
• Processes orders and invoicing using Visual software.
• Keeps open communication with Manufacturing, Packaging, Laboratory, Registration, Regulatory, Design, and other departments.
• Follows up on Registration Process and payment of Registration fees.
• Expedites resolution of customer problems and complaints.
• Requests codifications for Master Formulas for finished Products.
• Supports inventory control of customer supply materials.
• Supports management with oral and written reports on customer needs and market activity.
• Supports development of new products with R&D for annual launches.
• Contributes to team effort by accomplishing related results.
• Provides feedback to management regarding customers.
• Assists in special projects from International Sales Department.
• Performs other functions as requested by the Supervisor.

Skills

Bilingual English-Spanish

Strong communication skills

Multitasking

Fast-paced environment adaptability

Education

Associate's or Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Job description

We’re currently searching for a Customer Service Rep for International Sales in Davie, FL. Please see below the job description.

Essential Functions and Responsibilities

• Provides sales support for International Sales Business Developer
• Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
• Requests internally samples to send to existing customers and new leads
• Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.
• Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
• Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
• Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
• Responsible for the processing and data entry of orders and invoicing using Visual software
• Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.
• Follow up on the Registration Process and payment of Registration fees with each customer
• Expedites the resolution of customer problems and complaints
• Requests codifications for Master Formulas for finished Products
• Supports inventory control of customer supply materials
• Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
• Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
• Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.
• Provides feedback to management regarding customers
• Assists in special projects from International Sales Department
• Performs other functions as requested by the immediate Supervisor

Qualifications

• Associate’s degree or Bachelor’s degree (preferred)
• Bilingual English- Spanish
• 2- 5 years’ experience in customer service
• Strong computer skills (Microsoft Word, Excel, Outlook)
• Strong communication skills
• Able to accept criticism and show desire to learn and improve
• Able to multitask
• Works well in a fast-paced environment