Customer Service Representative/Dispatcher

Teichert, Inc.; Sparks (NV); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Order Scheduler to optimize concrete deliveries in the Reno area. This role involves managing job orders, ensuring customer satisfaction, and coordinating logistics with various departments. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and demonstrate a commitment to safety and quality. Join a forward-thinking company where your contributions will directly impact customer experience and operational efficiency. If you are organized, detail-oriented, and passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Training and Development

Employee Discounts

Qualifications

• Must demonstrate ability to work in a fast-paced environment.
• Strong verbal and written communication skills required.
• Experience in delivery and ticketing preferred.

Responsibilities

• Receive and schedule job orders for all batch plants.
• Effectively communicate with customers for project information.
• Schedule mixer trucks for maximum efficiency.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service

Data Entry

Time Management

Ability to Work Under Pressure

Education

High School Diploma

Experience in Ready Mix Industry

Tools

Command Alkon

TrackIt

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Purpose
Responsible for order taking and scheduling concrete deliveries throughout Reno, Nevada and other surrounding areas. Must work efficiently and according to customer specifications while optimizing available resources. Customer satisfaction is the number one priority.

Focus & Scope
Essential duties and responsibilities, i.e. those which are basic, necessary, and an integral part of the job, are indicated below:

1. Receive and schedule job orders for all batch plants.
2. Effectively communicate with customers to obtain all necessary project information.
3. Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers
4. Accurate and timely order entry through Command Alkon and TrackIt systems utilizing logistics tools.
5. Prepare delivery tickets, and related shipping documents and assign drivers for scheduled deliveries.
6. Receive cash payments for shipments from drivers and prepare reports of cash and charge sales.
7. Administer short and long range planning, coordinate schedules and material supply.
8. Confers with sales personnel while building schedule to maintain high degree of customer satisfaction.
9. Collaborate with the Plant Manager, Sales Staff, Quality Assurance and other departments to develop effective logistics plans.
10. Works under a Zero Injury culture and adhering to all company safety policies and practices.
11. Provides leadership to direct reports and peers regarding business objectives and execution.
12. Conducts business in a professional, legal and environmentally sound manner in adherence to company policies and regulatory requirements.

Role Qualifications and Requirements, & Competencies

1. Strong interpersonal, communication, and organizational skills
2. Experience in delivery and ticketing, quality control and customer service. Ready Mix industry preferred.
3. Must demonstrate ability to work in a fast-paced environment, prioritize and manage multiple assignments.
4. Must demonstrate the ability to work well under pressure, remaining composed and professional. Must demonstrate strong reactionary skills and time management practices.
5. Must possess excellent verbal and written communications skills with the ability to speak, write and understand English at a proficient and understandable level.
6. Must be proficient in computer data entry
7. Must be able to maintain a high level of confidentiality
8. Knowledge of computer software programs including Word, Excel and Outlook; helpful if familiar with department specific programs such as Command Alkon.
9. Prior experience with union work rules, labor relations

Equipment Used, Physical Demands, and Work Environment

Equipment Used:

• Personal computer, telephone

Physical Demands & Work Environment: The physical demands and work environment characteristics are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical: Viewing of computer monitor. Keyboarding; use of fingers to make small movements such as typing and mouse usage. Position may require lifting of materials and equipment up to 10 lbs.
• Work Environment: Plant locations may contain dust, fumes, debris, medium to loud levels of noise and extreme weather conditions including excessive heat or cold and rain prevalent at times. Typical office environment with adequate temperatures and lighting, low levels of noise are provided.

Employer Disclosure Statement
The above statements and job description is intended to describe the nature and level of work being performed within this job. They are not intended to be an exhaustive list of all responsibilities, duties, and tasks. Other similar or additional duties are performed as assigned.

Equal Opportunity Employer
Teichert and its subsidiaries are proud to be an equal opportunity workplace. Individuals seeking employment at our company are considered without regards to age, ancestry, color, race, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, religion, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Notice to Staffing Agencies
Teichert, Inc. and its subsidiaries ("Teichert") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Teichert, including unsolicited resumes sent to a Teichert mailing address, fax machine or email address, directly to Teichert employees, or to Teichert's resume database will be considered Teichert property. Teichert will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Teichert will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Teichert's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Teichert will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Teichert's Human Resources Representative or his/ her designee. No other Teichert employee is authorized to bind Teichert to any agreement regarding the placement of candidates by Agencies.