Customer Service Representative & Dispatcher

Esposito's Electric; Denville (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits available

401k and life insurance available

Competitive wage based on experience

Great working environment and events

Job summary

Esposito's Electric is seeking a friendly, organized Customer Service Representative & Dispatcher to support our Generator Service Department. You will be the first point of contact for customers, answer calls, schedule service, and coordinate technicians.

This role works with our dispatcher team to keep the service department running smoothly, providing admin support and clear communication.

Qualifications

• Minimum two years in administrative position is preferred but not necessary.
• Strong customer service attitude.
• Proficiency with Outlook, Word, Excel and Acrobat.
• Excellent interpersonal and communication skills.
• Team-player with a can-do attitude.
• Ability to coordinate with office staff, salespeople, technicians and customers.

Responsibilities

• Answer incoming customer calls and provide friendly, professional service.
• Schedule generator service and maintenance appointments.
• Communicate appointment information and updates with customers.
• Work closely with technicians and office staff to keep customers information.
• Provide general administrative support to the Generator Service Department.

Skills

Customer service

Dispatcher coordination

Teamwork

Communication

Tools

Outlook

Word

Excel

Acrobat

Job description

We're looking for a friendly, organized, and dependable Customer Service Representative & Dispatcher to join our Generator Service Department.

This position works closely with our dispatcher team to help keep our busy service department running smoothly. You’ll be one of the first points of contact for our customers, answering incoming calls, scheduling service appointments, and helping coordinate our generator service technicians throughout the day.

Job Responsibilities

• Answer incoming customer calls and provide friendly, professional service.
• Schedule generator service and maintenance appointments.
• Communicate appointment information and updates with customers.
• Work closely with technicians and office staff to keep customers information.
• Provide general administrative support to the Generator Service Department.

Job Requirements

• Minimum two years in administrative position is preferred but not necessary.
• Strong customer service attitude.
• Computer proficiency in Outlook, Word, Excel and Acrobat.
• Great interpersonal and communication skills.
• A team-player attitude, can do approach.
• Ability to work with office staff, sales people, technicians and customers.

Job Benefits

• Health benefits available
• 401k and life insurance available
• Competitive wage, based on experience
• Elevate your quality of life with a great working environment. We have many long time employees (20+ years), a fun high-energy office, and lots of company events.