Customer Service Representative / Dispatcher

Mr. Electric LLC; Burleson (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

United Health (Employee Paid)

Dental

Vision

401k (match up to 3%)

Life Insurance

PTO

Job summary

Mr. Electric LLC in Burleson, Texas, is seeking a Customer Service Representative to be the first point of contact for customers. In this role, you will schedule jobs, direct electricians, and follow up on customer inquiries. The ideal candidate has over 2 years of administrative experience and is comfortable with technology. The position offers competitive pay between $16-$18 per hour and comprehensive benefits including health insurance, dental, vision, and 401k matching.

Qualifications

• 2+ years of administrative experience is preferred.
• Strong written and verbal communication skills.

Responsibilities

• You will answer customer calls and schedule jobs according to the customer’s needs.
• You will assign and direct electricians to appropriate customer locations.
• You will follow up with customers to address their needs and concerns.

Skills

Strong written and verbal communication skills

Detail-oriented

Experience with data entry

Job description

Mr. Electric is looking for customer service representatives to join our team, so apply today!

Why You Should Join Our Team as a Customer Service Representative

• We Invest in You – We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.
• We Collaborate with You – As a CSR, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.
• We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as a CSR at Mr. Electric

As a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.

Primary Responsibilities

• You will answer customer calls and schedule jobs according to the customer’s needs.
• You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
• You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.

How We Measure Success

• Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
• Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail-oriented, both in your work and when communicating with the customers.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.

Job Requirements

• 2+ years of administrative experience is preferred
• Strong written and verbal communication skills

What We Provide

• Software Application and Peripherals – We provide state-of-the‑art digital tools for a smooth process while booking calls.
• Training Program – As part of the Mr. Electric franchise, we offer in‑depth training to advance your skills.

Pay and Benefits

The starting pay range for our Customer Service Representatives is $16-$18 per hour, depending on your level of experience.

We also offer the following benefits for our Customer Service Representatives:

• United Health (Employee Paid)
• Dental
• Vision
• 401k (match up to 3%)
• Life Insurance
• PTO