Customer Service Representative & Cylinder Dispenser Operator

Enderby Gas Inc; Sanger (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K

Clothing allowance

Job summary

Enderby Gas, Inc. in Sanger, TX is hiring a Customer Service Representative who will also serve as a Cylinder Dispenser Operator to join our team and deliver high-quality service.

The role combines front-line customer support with propane filling and safe cylinder dispensing, in a fast-paced environment. Requirements include a high school diploma, prior telephone customer service experience, strong communication, basic computer skills, and Railroad Commission Certification.

Qualifications

• High school diploma or equivalent.
• Experience in telephone customer service or a related role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment with minimal supervision.
• Basic computer proficiency and familiarity with customer account management systems.
• Railroad Commission Certification must be completed.

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other channels.
• Resolve customer issues and complaints by researching answers and providing solutions.
• Process customer orders accurately and keep account information up to date.
• Maintain detailed records of customer interactions and feedback for improvement.
• Collaborate with other departments to address customer needs and improve service delivery.
• Operate bottle station equipment following safety guidelines.

Skills

Telephone customer service

Clear communication

Fast-paced environment

Computer literacy

Education

High school diploma

Railroad Commission Certification

Tools

Point-of-Sale system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative & Cylinder Dispenser Operator

Full Time Clerical

We are currently seeking a Customer Service Representative who will also serve as a Cylinder Dispenser Operator to join our team and contribute to our mission of delivering high-quality customer service. We offer competitive pay rates, company paid health insurance, paid time off, 401K and clothing allowance benefits.

The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing timely, accurate, and courteous assistance. This position involves managing customer inquiries, resolving issues efficiently. The representative acts as a liaison between the company and its customers, fostering positive relationships and promoting brand loyalty. Success in this role requires the ability to work effectively in a fast-paced environment while maintaining a positive attitude and clear communication. Ultimately, the goal is to enhance the overall customer experience and contribute to the company’s reputation for excellent service.

This position will also serve as a Cylinder Dispenser Operator who is responsible for safely filling and dispensing propane into DOT-compliant cylinders and other approved containers, following Texas LP‑Gas Safety Rules. The applicant must complete and pass an 8‑hour course covering the proper filling and handling of ASME motor/mobile fuel containers, appurtenances, DOT cylinders, and dispenser operations.

Minimum Qualifications

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related role.
• Strong verbal and written communication skills.
• Ability to perform required duties effectively in a fast-paced environment with minimal supervision.
• Basic computer proficiency and familiarity with customer account management systems.
• Ability to successfully complete Railroad Commission Certification.

Preferred Qualifications

• Experience with Point-of-Sale system.
• Demonstrated problem resolution skills in a customer service setting.
• Multilingual abilities to support diverse customer bases.
• Training or certification in customer service best practices.
• Experience with filling of propane bottles

Responsibilities

• Respond promptly and professionally to customer inquiries via telephone and other communication channels.
• Resolve customer issues and complaints by identifying problems, researching answers, and providing appropriate solutions.
• Process customer orders accurately and efficiently, ensuring all account information is up to date.
• Maintain detailed records of customer interactions, transactions, and feedback for continuous improvement.
• Collaborate with other departments to address customer needs and improve service delivery.
• Operate bottle station equipment according to established procedures and safety guidelines; communicate professionally and courteously with all customers
• Perform repairs, valve replacements to propane bottles as needed
• Dispatch incoming propane orders to drivers through computer system in a timely manner
• Ability to multitask between bottle station and office procedures, as necessary.

Schedule

Monday - Friday 8:00AM - 5:00PM

Work Location

1910 S. Stemmons Service, Sanger, TX 76266

EEO Statement

Enderby Gas, Inc. is an equal opportunity employer committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We value diversity and encourage all qualified individuals to apply.