Customer Service Representative (CST and MST Time Zones)

CVS Health; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a compassionate Customer Service Representative to support Medicare members. In this role, you will provide education on benefits, resolve inquiries, and showcase empathy and adaptability in every interaction. With a competitive hourly pay range, this position supports a collaborative workplace culture.

Benefits

401(k) plan including matching contributions

Affordable medical plan options

Employee stock purchase plan

Wellness screenings and tobacco cessation programs

Attendance bonuses and paid time off

Qualifications

• 1+ years of Customer Service experience required.
• Basic computer, typing and telephony skills or equivalent military experience.
• Customer Service experience in a healthcare environment preferred.

Responsibilities

• Educates plan benefits and resolves member issues through incoming calls.
• Utilizes compliant documentation standards and provides empathetic service.
• Exceeding member expectations is standard.

Skills

Empathy

Patience

Adaptability

Education

School diploma, G.E.D. or equivalent experience

Tools

Microsoft Office Suite

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are currently recruiting top talent for our CST & MST time zones for Medicare Retiree Solution Customer Service Centers.

• Pay: $18.00 per hour non-negotiable.

• Training: 9 - 15 weeks, Monday - Friday 9:30am - 6:00pm CST (100% attendance required)

• Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (CST or MST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8hr shift.

• If you move out of your time zone, you will need to work the call center schedule that you were hired in.

• All moves need a 30-day notice.

Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.

Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
- Utilizes compliant documentation standards
- Provides empathetic and member centric service
- Exceeding our member’s expectations is our standard
- Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Required Qualifications

• Must live and work CST or MST Time Zone

• 1+ years of Customer Service experience

• Basic computer, typing and telephony skills or equivalent military experience.

• Demonstrated ability to be empathetic and compassionate

• Ability to apply patience

• Adaptability

Preferred Qualifications

• Customer Service experiences in a healthcare environment

• Microsoft Office Suite Experience

Education

• School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.