Distribution and Warehouse Customer Service - 3pm to 11:30pm

ID Logistics; Joliet (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & holidays

Job summary

ID Logistics in Joliet, IL is seeking a Customer Service Representative to support daily operations in our distribution center. The role handles shipping/receiving, billing, and inquiries, serving as the bridge between customers, warehouse ops, and management.

Strong communication and MS Office skills are essential, with on-site schedule Mon–Fri 3:00 PM–11:30 PM and overtime as needed. The position offers competitive hourly pay ($22.00/hr base + $1.00 shift differential) with benefits including

Qualifications

• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Proficient with Microsoft Office applications (Excel, Outlook) and multitasking in a fast-paced environment.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

WMS experience

Job description

About Us:

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we’re experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused, customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Position Overview:

The Customer Service Representative is responsible for supporting daily customer service operations within the distribution center by managing shipping and receiving activities, processing billing and invoicing, and resolving customer inquiries or discrepancies. This role serves as a key liaison between customers, warehouse operations, and internal management while ensuring timely, accurate, and professional communication in a fast-paced logistics environment.

Location:

On-site

Work Schedule:

Monday – Friday, 3:00 PM – 11:30 PM
Overtime may be required based on business needs.

Travel Specifics:

No travel required.

Competitive Total Rewards:

Competitive hourly pay of $22.00/hour plus $1.00 shift differential, along with comprehensive benefits, including medical, dental, and vision insurance, 401(k) with company match, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

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Qualifications

Minimum Requirements:

• High school diploma or GED required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Preferred Qualifications:

• Previous experience in a distribution center, warehouse, or 3PL environment.
• Experience with warehouse management systems (WMS), shipping, receiving, billing, or invoicing processes.
• Experience handling customer accounts and resolving customer concerns.
• Familiarity with inventory control and transportation coordination processes.

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