Customer Service Representative CSR

The Juris Agency; Pine Bush (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A growing independent property and casualty insurance agency is seeking a Customer Service Representative. This role involves delivering exceptional service to clients, responding to inquiries, and supporting various administrative tasks. Ideal candidates should have a strong work ethic and desire for professional growth, with benefits including potential full-time employment and career advancement opportunities.

Benefits

Paid Time Off (PTO)

Career Growth Opportunities

Appreciation Lunches

Team Building Events

Quarterly Bonus Opportunity

Annual Bonus Opportunity

Qualifications

• Customer service or insurance experience preferred.
• Strong work ethic and initiative.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to client questions via phone, email, and in-person.
• Assist with policy servicing, including changes and renewals.
• Support producers and account managers with administrative tasks.

Skills

Communication

Organizational Skills

Teamwork

Multitasking

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

Common office software

Job description

Job Description

We are seeking a friendly, detail-oriented Customer Service Representative to join our team at a growing independent property and casualty insurance agency. This role is responsible for delivering exceptional service to our clients by responding to inquiries, processing policy changes, and supporting the overall client experience. This role requires a strong work ethic, grit, and a genuine desire to grow. Ideal for someone eager to work hard, take initiative, and rise within a dynamic, team-oriented organization. Potential opportunity for full-time employment and licensing assistance available.

Benefits

Mon-Fri Schedule###Hands on Training###Paid Time Off (PTO)###Career Growth Opportunities###Appreciation Lunches###Team Building Events###Full-Time Opportunity###Quarterly Bonus Opportunity###Annual Bonus Opportunity###Advancement Opportunity###

Responsibilities

• Respond to client questions via phone, email, and in-person with professionalism and accuracy
• Assist with policy servicing, including changes, renewals, certificates, and billing inquiries
• Liaise with insurance carriers to resolve issues and obtain policy information
• Maintain accurate client records and documentation in our agency management system
• Support producers and account managers with administrative tasks and customer follow-up

Requirements

• High school diploma or equivalent
• Previous customer service or insurance experience strongly preferred, but not required
• Ability to work on a team and willingness to go above and beyond
• Excellent communication and organizational skills
• Bilingual fluency in Spanish is highly valued
• Proficiency with computers and common office software
• Ability to multitask and work independently in a fast-paced environment