Customer Service Representative (CSR)

SouthEastern Illinois Electric Cooperative; Northern (KY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Group Term Life Insurance

401k Matching

Defined Benefit Retirement Plan

Flexible Spending Account

Paid Time Off Includes Vacation, Sick

Eleven Paid Holidays

AirEvac Membership

Job summary

SouthEastern Illinois Electric Cooperative is seeking a Customer Service Representative in Carrier Mills, IL. The CSR will handle phone calls, process payments, generate service orders and respond promptly to member inquiries.

The role requires an Associate's Degree and strong MS Office skills; excellent communication and teamwork abilities are essential for daily collaboration with members and staff.

Qualifications

• Minimum qualification is an Associate's Degree
• Strong Microsoft Office skills including Word, Excel and Outlook
• Effective written and verbal communication skills
• Ability to work independently, as well as on a team
• Must possess a valid driver's license

Responsibilities

• Answer phone calls
• Take payments
• Create service orders
• Respond promptly and accurately to member inquiries

Skills

MS Office

Communication skills

Independent work

Teamwork

Driver's license

Education

Associate's Degree

Tools

Word

Excel

Outlook

Job description

SouthEastern Illinois Electric Cooperative, Inc. (SEIEC) is a member-owned, not-for-profit, electric distribution Cooperative headquartered in Carrier Mills, Illinois. SEIEC provides service to 10 counties in southeastern Illinois serving over 24,000 accounts.

POSITION

SouthEastern Illinois Electric Cooperative (SEIEC), located at 100 Cooperative Way, Carrier Mills, IL, is seeking qualified candidates to fill a Customer Service Representative (CSR) position. The Customer Service Representative's responsibilities include, but are not limited to, answering phone calls, taking payments, creating service orders and responding promptly and accurately to member inquiries.

QUALIFICATIONS AND COMPETENCIES:

• Minimum qualification is an Associate's Degree
• Strong Microsoft Office skills including, Word, Excel and Outlook
• Effective written and verbal communication skills
• Ability to work independently, as well as on a team
• Must possess a valid driver's license

BENEFITS:

• Health Insurance
• Group Term Life Insurance
• 401k Matching
• Defined Benefit Retirement Plan
• Flexible Spending Account
• Paid Time Off Includes Vacation, Sick Time and Family Sick Time
• Eleven Paid Holidays
• AirEvac Membership

SALARY:

Hourly Wage - $31.62

An Equal Opportunity Employer