Customer Service Representative (CSR)

Neighborly Company and its affiliates; Milwaukee (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Rainbow Restoration in Milwaukee, WI, is seeking an Administrative Assistant to support management and staff, handle office duties, scheduling, bookkeeping, and project-based tasks to keep daily operations running smoothly.

Ideal candidates are proficient in Microsoft Office, have QuickBooks experience, strong communication, detail orientation, and the ability to work independently or as part of a team. Entry to senior levels with clear career progression offered.

Qualifications

• Proficiency in Microsoft Office (Word, Outlook, Excel) and basic computer skills.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry abilities.
• Team player who can also work independently.
• Willing to train supporting team members and plan for future roles.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Assist with scheduling of services.
• Clerical duties including mail processing and data entry.
• Notify customers of service status and follow up after work is completed.
• Call potential customers to explain services and solicit business.
• Bill customers for work performed.
• Collect all monies (accounts receivable).
• Pay vendors (accounts payable).
• Perform other duties as required.

Skills

Microsoft Office

Data entry

Communication skills

Team player

Independent work

Willing to train others

Career minded

Tools

QuickBooks

Xactware

Job description

Established in 1981, Rainbow Restoration offers home and commercial restoration emergency services. We also provide carpet cleaning and construction services with over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow Restoration hires people who set high standards for themselves and want to "Live RICH" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

In this Administrative position, you are a key team member supporting the work of management and other staff. You are responsible for office management, clerical, receptionist, bookkeeping, and project-based work to contribute to the day-to-day operations of Rainbow Restoration. Exemplifying our code of values, you must show respect and courtesy to all customers and fellow team members.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Assist with the scheduling of services
• Clerical duty as required including mail processing, customer and job data entry
• Notify customers of service call status and follow up with customers after the work is completed
• Call potential customers to explain the company services and solicit business
• Bill customers for work performed
• Collect all monies from all sources (accounts receivables)
• Pay vendors for services used (accounts payable)
• Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties

Job Requirements:

• Computer literate with proficiency in the use of Microsoft Office (Word, Outlook, Excel) and other computer software
• Experience with QuickBooks
• Experience in Xactware software would be helpful, but not mandatory
• Ability to learn new computer software
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Professional appearance and personality
• Team player who can work independently
• Willing to train supporting team members (stewardship)
• Career minded mentality planning for future positions/ownership, not just looking for a job for today.

Compensation:

• Administrative Assistant (entry level/minimal experience): $14.50-$15.50 Hr.
• Administrative Assistant 1: $16-$18 Hr.
• Administrative Assistant 2: $18-$20 Hr.
• Bookkeeper / Manager: $20-$25+ Hr. (competitive based on experience).

Thanks for considering a career with Rainbow Restoration.

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, veteran status, or any other prohibited federal, state, or local law.