Customer Service Representative (CSR)

Passport Health; Hyde Park Township (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to providing top-notch travel health services! As a Customer Service Representative, you will be the first point of contact for clients, ensuring they receive the best care and information. With a focus on building trust and delivering exceptional service, you'll thrive in a collaborative environment that values your contributions. Enjoy a competitive starting pay, potential bonuses, and a supportive team culture that celebrates your success. If you're a natural communicator with a passion for helping others, this is the perfect opportunity for you.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

$50 monthly café gift card

Quarterly performance bonuses

Qualifications

• Experience in customer service or sales, preferably in a call center.
• Strong verbal and written communication skills.

Responsibilities

• Respond to client inquiries via phone, email, and chat.
• Schedule appointments and educate clients on services.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Customer Service Representative (CSR) – Be the Voice of Passport Health!

Are you ready to make a difference every day? Passport Health is on a mission to provide outstanding client care and create unforgettable experiences for travelers across the globe. If you’re a natural problem-solver who thrives on delivering top-notch service and is looking for more than just a job—we want to hear from you!

About The Role

As a Customer Service Representative, you’ll be the first point of contact for clients seeking travel health services and advice. Your communication skills, attention to detail, and client-focused mindset will help build trust and ensure every client feels informed, confident, and cared for.

What You’ll Do

1. Connect: Respond to client inquiries via phone, email, and chat with empathy, professionalism, and care.
2. Build Trust: Turn first-time clients into lifelong advocates by delivering a warm, consistent experience.
3. Coordinate: Schedule appointments and booster sessions accurately and efficiently.
4. Advocate: Educate clients on Passport Health’s services and how we help them stay healthy and travel-ready.
5. Deliver Accuracy: Share clear, reliable information using all available resources.
6. Stay Agile: Navigate multiple tasks and client needs in a fast-paced, dynamic environment.
7. Collaborate: Partner with internal teams to create a seamless and positive client journey.
8. Support: Assist the call center leadership team with additional tasks and initiatives as needed.

Why You’ll Love Working Here

• Starting pay of $19/hour, with the potential to earn $2,000 in quarterly performance bonuses
• A $50 monthly café gift card to keep you energized
• A collaborative, supportive work environment where your success is celebrated

Schedule

• Monday to Friday: Choose from 9:30 am – 6:00 pm or 10:30 am – 7:00 pm
• Saturday rotation: Work one Saturday every 4–6 weeks – or opt in for a permanent Saturday schedule with shift differential pay!

What You Bring To The Table

• High school diploma or GED (required)
• Customer service or sales experience (call center experience is a plus!)
• Outstanding communication skills—both verbal and written
• Proficiency in Google Suite and basic Microsoft Office tools
• Ability to multitask while maintaining professionalism
• A keen eye for detail (yes, we mentioned this twice—just making sure you caught it!)
• Dependability, punctuality, and a strong sense of accountability

Benefits

• Health, dental, and vision insurance
• Paid time off
• In-person work environment with a close-knit team