Customer Service Representative (CSR)

ConGlobal; Hiram (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Truck Transportation sucht einen engagierten Customer Service Representative. In dieser spannenden Rolle sind Sie dafür verantwortlich, starke Beziehungen zu Kunden aufzubauen und deren Zufriedenheit sicherzustellen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Fähigkeiten im Kundenservice und in der Logistik weiterentwickeln können. Das Unternehmen bietet eine umfassende Einarbeitung, großartige Vorteile und eine wettbewerbsfähige Vergütung. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder Logistik ist von Vorteil.
• Detailorientiert und in der Lage, mehrere Aufgaben gleichzeitig zu verwalten.

Responsibilities

• Pflegen Sie genaue Aufzeichnungen über den Kundeninventar und den Reparaturstatus.
• Entwickeln Sie professionelle Kommunikation mit Kunden, um deren Bedürfnisse zu erfüllen.

Skills

Kundenservice

Detailorientierung

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Education

High School Diploma

College Degree in Customer Service or Logistics

Tools

MS Office Suite

TEC Systems

Job description

Join to apply for the Customer Service Representative (CSR) role at ConGlobal.

Overview

ConGlobal is hiring immediately for a key position within our global supply chain.

No experience necessary, we offer paid training, great benefits, competitive pay, and opportunities for future career growth. The starting pay is $16.56!

Responsibilities

• Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
• Maintain accurate records of customers’ equipment inventory, repair status, and all relevant activities.
• Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
• Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
• Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
• Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
• Prepare and manage daily billing paperwork for repaired units.
• Responsible for compiling and submitting monthly storage and handling billing reports.
• Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
• Update TEC system with sales equipment repairs and movements.

Qualifications

• High school diploma or equivalent required. A college degree or relevant certifications in customer service or logistics is a plus.
• Proven experience in customer service, logistics, or a similar field.
• Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
• Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
• Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving skills and the ability to work independently.
• Must pass a pre-employment background verification, physical, and drug screening.
• Open availability.

Skills & Attributes

• Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
• Good time management skills and the ability to prioritize tasks effectively.
• Ability to handle confidential information with integrity and professionalism.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Truck Transportation