Customer Service Representative Coordinator

Ilitch Charities, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Family-oriented atmosphere

Climate-controlled warehouse

Unlimited referral bonuses

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Blue Line Distribution in Phoenix is seeking a Coordinator, Customer Service Representative to handle order taking, inquiries, delivery scheduling, and online orders. Hours are Monday–Friday, 7:00am–3:30pm.

You will manage shipments, assist with office tasks, and support cross‑department projects while maintaining a courteous, professional demeanor. The role requires a high school diploma or equivalent and at least 3 years of customer service experience, with strong PC and Excel skills.

Qualifications

• High school diploma or equivalent is required.
• At least 3 years of customer service experience.
• Proficient PC skills with data entry and Excel knowledge.

Responsibilities

• Handle order taking, customer complaints, delivery appointments, pickup requests, and online ordering support.
• Fulfill and track forms, mailers, and materials for customers via FedEx.
• Respond to inquiries via email, phone or mail and follow up as needed.
• Coordinate cross‑department projects and sales material requests.
• Assist in packing for conferences and manage office supplies and shipping.

Skills

Customer service

Telephone skills

Interpersonal skills

Data entry

Problem solving

Education

High school diploma or equivalent

Tools

Excel

Job description

## Customer Service Representative CoordinatorApply: Phoenix, AZ 85043: Full time: Posted 3 Days Ago: R9395**Build a Bigger, Better, Bolder Future**Imagine working for a company that measures its success based off the growth of its colleagues. A company that invests in its future by investing in you. Little Caesars/Blue Line Distribution is a company where our colleagues make an impact.Blue Line Distribution, the in-house food distributor for Little Caesars, is now hiring for a full-time Coordinator, Customer Service Representative for our **Phoenix** Distribution Center. The person we are looking for is courteous, professional and provides prompt service to customers. Must be able to handle all customer service duties including order taking, customer complaints, delivery appointments, pick up requests, and support online ordering.**Schedule:** Monday-Friday; 7:00am-3:30pm**How You’ll Make an Impact:*** Fulfillment and tracking of all order forms, sales materials, prizes, and rewards to customers via FedEx.* Tracks and maintains the supply of all order forms, mailers, and sales materials generated in the office.* Sort, prioritize and respond to internal and external inquiries via email, phone, or mail. Refer to proper individual as needed and follow-up on own initiative.* Coordinate projects involving research and efforts between various departments.* Coordinates and follow-up on all copy requests for sales materials that are sent to Copy Center.* Monitors and orders office supplies via the mail room and/or Staples, or any other designated supply vendor.* Expedites all incoming and outgoing mail and faxes and manages FedEx relationship and account activity. Maintains storage areas and appearance of the reception areas.* Supports company process and fulfillment for special shipments of product to customers; assists as needed in packaging for conferences.* Handles and processes all colleague product orders.* Handles inbound customer service calls and makes outbound calls as needed throughout the year.* Addresses computer, phone, or internet issues when Customer Care Manager or Director of Operations is not available.* Identifies cost savings opportunities within the area of shipping and supplies.* Produces ad-hoc reports as requested.**Who you are:*** High school diploma or equivalent.* Three (3) years of customer service experience.* Ability to prioritize work and complete assignments within deadlines.* Ability to articulate previous positions showed successful people interaction.* Excellent telephone skills and friendly demeanor.* Excellent interpersonal, verbal, and problem-solving skills.* Proficient PC and data entry skills, expertise in Excel (i.e. Macros, pivot tables, etc.).* Ability to frequently lift 20 to 25-pound boxes onto a cart and the ability to push a cart with 20 to 30 boxes weighing 20-25 lbs.**Where you’ll work:*** This role routinely uses standard office equipment such as computers, phones, and headsets.* This position requires supporting customers on various work schedules that include holidays, weekends, and evenings.**Preferred Knowledge, Skills and Abilities**:* Administrative experience working in an office environment**Perks of being a Blue Line Distribution Team Member:*** Family-oriented atmosphere that promotes growth from within* Clean, safe, climate-controlled warehouse* Unlimited Referral Bonuses* Paid Time Off available upon hire* Medical, Dental, Vision Insurance, Etc.* 401(k)- with Company Match after 6 months**COME GROW WITH US!** Are you interested in furthering your career with Little Caesars? Would you like to become a **Class A Truck Driver** but need help getting your CDL? The Little Caesars/Blue Line Distribution team can help! Our **Driver Apprentice Program** will help you obtain your CDL and will prepare you to become a full-time Class A Driver with us!***All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.***