Customer Service Representative - Contract/Temp

ASK Consulting; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

ASK Consulting is looking for a dedicated Customer Service Representative to enhance their Payer Solutions Operations team in St. Louis, MO. This role is 100% remote and involves responding to customer inquiries and maintaining call center statistics.

Ideal candidates will have a high school diploma or equivalent, with a minimum of 2 years of relevant experience, and strong communication skills. Proficiency in MS Office applications and attention to detail are essential for success in this position.

Qualifications

• Minimum 2+ years of experience in a service operations or call-center environment.
• Typing speed of at least 40 WPM.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customers and providers regarding our products and services.
• Maintain call center statistics including Average Speed of Answer and After Call Work.
• Document interactions accurately and adhere to documentation processes.

Skills

Communication skills

Time management

Attention to detail

Knowledge of Medical Coding and Billing

Education

High school diploma or higher (GED accepted)

Tools

MS Office applications

Job description

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our Payer Solutions Operations team in St. Louis, MO.

Key Responsibilities

• Respond to customers and providers regarding our products and services.
• Handle precertification calls from Health Care Professionals and Third Party Administrator clients.
• Assist customers with provider verification and related inquiries.
• Maintain call center statistics including Average Speed of Answer, After Call Work, and Schedule Adherence.
• Document interactions accurately and adhere to documentation processes.
• Manage multiple tasks and work under pressure in a fast‑paced environment.

Qualifications

• High school diploma or higher (GED accepted).
• Minimum 2+ years of experience in a service operations or call‑center environment.
• Knowledge of Medical Coding and Billing.
• Proficient in MS Office applications.
• Strong written and verbal communication skills.
• Excellent time‑management, organizational, and problem‑solving abilities.
• Typing speed of at least 40 WPM.
• Attention to detail and quality‑oriented mindset.

Work Details

Location: St. Louis, MO (One Express Way) – 100% Remote.

Schedule: Monday‑Friday, 8am to 4:30pm CST, 40 hours per week (8 hours per day). Start date 05/26/2026; End date 07/31/2026.