Customer Service Representative (Concierge)

Ferguson; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Ferguson seeks a Customer Service Representative (Concierge) for their Nashville office. This entry-level role includes administrative functions and support to enhance customer experiences. Ideal candidates possess strong communication skills and are proficient in Microsoft Office. Join a well-respected company that prioritizes the well-being and development of its associates.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Paid parental leave

Qualifications

• Strong written and verbal communication skills.
• Ability to handle a fast-paced call center environment.
• Detail-oriented with time-management skills.

Responsibilities

• Receive inbound phone calls and dispatch to the appropriate department.
• Resolve customer problems and perform routine administrative tasks.
• Enter information accurately into documents and office systems.

Skills

Communication

Organizational

Time-management

Integrity

Professionalism

Tools

Microsoft Office 365 Suite

Job description

Customer Service Representative (Concierge)

Join to apply for the Customer Service Representative (Concierge) role at Ferguson

Customer Service Representative (Concierge)

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative (Concierge) role at Ferguson

Get AI-powered advice on this job and more exclusive features.

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team! The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions. General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.

Schedule: Monday-Friday 7am-4pm plus 1 Saturday every 6 weeks

Responsibilities:

• Receive inbound phone calls and dispatch calls to the appropriate department
• Resolve customer problems and refers problems to appropriate department when appropriate
• Perform other routine administrative activities per the organization’s established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory
• Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases
• Respond to, or redirect routine inquiries from external/internal sources about the organization, it’s activities, or processes so callers/visitors are answered promptly and accurately
• Participate in meetings and communicate any concerns to management
• Make sure to follow all policies, rules, regulations, and procedures
• Perform other duties or functions as requested by management
  
  

Qualifications:

• Strong written and verbal communication skills with ability to communicate across all levels of the organization
• Ability to handle a fast-paced call center environment
• Be well organized, detailed, and have time-management skills
• Display a high level of integrity and professionalism
• Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel
  
  

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$15.00 - $19.04

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale, Wholesale Building Materials, and Construction

Referrals increase your chances of interviewing at Ferguson by 2x

Get notified about new Customer Service Representative jobs in Nashville, TN.

Customer Service Representative - State Farm Agent Team Member

Mount Juliet, TN $35,000.00-$50,000.00 1 year ago

Customer Service Representative - State Farm Agent Team Member

Hermitage, TN $40,000.00-$48,000.00 9 months ago

Work at Home Customer Service Agent (Full-Time & Part-Time) (TN)

Customer Service Representative - Remote

Customer Service Representative - State Farm Agent Team Member

Contact Center Representative (12pm-9pm) w/ Onsite Training (8am-5pm) - Nashville, TN

Customer Relations Representative - State Farm Agent Team Member

Hendersonville, TN $40,000.00-$100,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.