Concierge Customer Service Representative

Percepta LLC; Indiana; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Concierge Customer Service Representative, where you will deliver exceptional service and support to customers with mobility challenges. This role focuses on building relationships and ensuring a delightful experience through innovative technology. As part of a forward-thinking company, you will thrive in a culture that values teamwork, respect, and proactive solutions. With opportunities for career growth and a commitment to diversity, this position offers a fulfilling career path in the automotive industry. If you are passionate about customer service and technology, this is the perfect opportunity for you.

Benefits

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Qualifications

• 3-5 years of experience in customer service or related fields.
• High school diploma required; higher education is a plus.

Responsibilities

• Provide exceptional member experience and resolve issues.
• Research and resolve billing or payment issues with guidance.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Savvy

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

Social Media Applications

Customer Relationship Management Software

Job description

Job Description - Concierge Customer Service Representative (041ZY)

Requisition Title

Concierge Customer Service Representative (041ZY)

Location: US-MI-Dearborn

At Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative in Allen Park, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.

During a Typical Day, You’ll

1. Provide an exceptional member experience in every interaction.
2. Provide insightful advice and direct support to members in need, diagnosis of issues and provide resolution with teaching and guidance.
3. Partner with legacy app owners for troubleshooting and resolution.
4. Research and resolve billing or payment issues.
5. Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
6. Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.

What You Bring to the Role

1. High school diploma required; Associate or bachelor’s degree is a plus.
2. 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
3. A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
4. Excellent communication skills – both verbal and written.
5. Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect

1. Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors).
2. Flexible Spending Account (FSA) and Health Savings Account (HSA).
3. 401(k) with company match.
4. Vacation/Sick Time and Paid Holidays.
5. Tuition Reimbursement.
6. Employee Assistance Program.
7. Employee Discount Program.
8. Training and Development Programs (Percepta College).

A Bit More About Your Role

In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.

As a Percepta team member, you can expect:

1. Culture of Service – to be treated like you are the customer from day one.
2. Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions.
3. Respect – a team that is accountable, dependable and gives you their full attention.
4. Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
5. Career Growth – lots of learning opportunities for aspiring minds.
6. Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
7. Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program, a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.