Customer Service Representative - Community Banking Impact

Bank First; Kentucky; On-site; USD 33,000 - 42,000; Full time

Job summary

Bank First in Monroe, Wisconsin is seeking a Customer Service Representative (CSR) to be the face of the bank, building relationships, solving guest concerns, and helping members reach their financial goals. You’ll handle teller transactions, open and maintain accounts, and provide service with professionalism and care.

In this role you will open and maintain deposit accounts (checking, savings, CDs, IRAs), process transactions, update customer information, assist with account research, handle

Qualifications

• High school diploma or equivalent.
• Customer service experience required; cash handling preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills.

Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
• Process teller transactions and balance your cash drawer accurately
• Update customer information and assist with account research
• Help guests with fraud or unauthorized transactions
• Manage debit card requests and safe deposit box services
• Prepare wire transfer documents
• Follow bank policies and federal regulations

Skills

Customer service experience

Strong communication

Interpersonal skills

Excellent organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Bank First in Monroe, Wisconsin is seeking a Customer Service Representative (CSR) to be the face of the bank, building relationships, solving guest concerns, and helping members reach their financial goals. You’ll handle teller transactions, open and maintain accounts, and provide service with professionalism and care.

In this role you will open and maintain deposit accounts (checking, savings, CDs, IRAs), process transactions, update customer information, assist with account research, handle