Customer Service Rep - Community Banking & Growth

Bank-First; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank First in Wisconsin is hiring a Customer Service Representative (CSR) to be the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals.

You will handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care. Join a team that values growth, flexibility, and community impact.

Qualifications

• High school diploma or equivalent.
• Customer service experience required; cash handling preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational skills.

Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs).
• Process teller transactions and balance your cash drawer accurately.
• Update customer information and assist with account research.
• Help guests with fraud or unauthorized transactions.
• Manage debit card requests and safe deposit box services.
• Prepare wire transfer documents.

Skills

Customer service

Cash handling

Communication

Microsoft Word

Microsoft Excel

Organizational skills

Education

High school diploma or equivalent

Job description

Bank First in Wisconsin is hiring a Customer Service Representative (CSR) to be the face of the bank, building relationships, solving problems, and helping guests achieve their financial goals.

You will handle teller transactions, open and maintain accounts, and provide exceptional service with professionalism and care. Join a team that values growth, flexibility, and community impact.