Customer Service Rep: Growth, Impact & Flexible Hours

Bank-First; Oshkosh (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Bank First in Oshkosh, WI, is seeking a Customer Service Representative to be the face of the bank, handling teller transactions, opening and maintaining accounts, and delivering exceptional service with professionalism and care.

You will assist guests with account research, fraud concerns, and debit card requests while following bank policies and regulatory requirements. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Customer service experience required; cash handling preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational skills.

Responsibilities

• Open and maintain deposit accounts (checking, savings, CDs, IRAs).
• Process teller transactions and balance your cash drawer accurately.
• Update customer information and assist with account research.
• Help guests with fraud or unauthorized transactions.
• Manage debit card requests and safe deposit box services.
• Prepare wire transfer documents.
• Follow bank policies and federal regulations.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Banking software

Job description

Bank First in Oshkosh, WI, is seeking a Customer Service Representative to be the face of the bank, handling teller transactions, opening and maintaining accounts, and delivering exceptional service with professionalism and care.

You will assist guests with account research, fraud concerns, and debit card requests while following bank policies and regulatory requirements. A high school diploma is required.