Customer Service Representative - Cold Storage

MEDLOG S.A.; Rincon (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

MEDLOG Cold Storage/C&K Holdings is seeking a Customer Service Representative - Cold Storage in Rincon, GA. You will be the primary contact for customers, handling inbound orders and outbound shipments with data entry and documentation.

The role requires strong communication, multitasking, and organizational skills. A high school diploma is required, and the ability to work with warehouse and logistics teams to ensure accuracy and timely responses is essential.

Qualifications

• High School Diploma or equivalent.
• Basic reading, writing and arithmetic skills required.
• Computer literate with the ability to learn company software applications.
• Strong interpersonal and communication skills.
• Time management and self-awareness skills.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Highly organized with the ability to multitask.
• Follow HACCP practices as per the HACCP system.

Responsibilities

• Comply with HACCP requirements outlined by the current BRCGS standard.
• Scheduling of inbound and outbound appointments.
• Processing of inbound and outbound appointments.
• Manage inventory for orders (product locations and status).
• USDA Import and Export documentation.
• Verify inbound and outbound paperwork for accuracy and billable charges.
• Carrier and broker interaction.
• Filing and record retention.
• Customer communication via email and telephone.
• Warehouse and inventory support.
• Handling confidential information with discretion.
• Identify and resolve administrative issues to minimize disruptions.

Skills

Interpersonal skills

Communication skills

Multitasking

Time management

Education

High School Diploma or equivalent

Job description

Position:Customer Service Representative - Cold Storage

Location: 1300 Heritage Way

Rincon, GA

Job Id:758

# of Openings:1

MEDLOG Cold Storage/C&K Holdings is a leader in the cold chain supply industry, specializing in the importing and exporting of high-quality products. We are committed to excellence, customer satisfaction, and compliance with industry standards.

Position Summary

Responsible for crucial first-line communication with our customers. Communicates with customers concerning both inbound orders and outbound shipments in their direction. This communication may involve gathering general data, details for a variety of customer inquiries, and listening to customer feedback, which often requires further communication with facility management. These interactions often require data entry, documentation, and document filing.

Primary Tasks & Responsibilities:

• Comply with the facility food safety and food defense requirements as outlined in the current BRCGS standard.
• Scheduling of inbound and outbound appointments.
• Processing of inbound and outbound appointments.
• Manage available inventory for orders. (Product locations and product status)
• USDA Import and Export documentation.
• Verify inbound and outbound paperwork for accuracy and billable charges.
• Carrier and broker interaction.
• Filing and record retention.
• Customer communication via email and telephone.
• Warehouse and inventory support.
• Handling confidential information with discretion.
• Ability to identify and resolve administrative issues, minimizing business disruptions.

Knowledge & Skill Requirements:

• High School Diploma or equivalent
• Basic reading, writing and arithmetic skills required
• Computer literate with the ability to learn company’s software applications.
• Professional appearance and providing a positive company image.
• Strong interpersonal and communication skills.
• Time management and self-awareness skills.
• Strong sense of urgency and ability to meet deadlines.
• High level of attention to detail.
• Highly organized with the ability to multitask.
• Follow practices and procedures through the Hazard Analysis Critical Control Point System (HACCP).