Customer Service Representative - Client Support

Maximus; El Paso (TX); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work/Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Plan

Paid Time Off Package

Holistic Wellness Support

Employee Perks and Discounts

Professional Development Opportunities

Job summary

Maximus is seeking Customer Service Representatives for a remote position based in El Paso, Texas. This role involves providing exceptional customer care and enrolling beneficiaries in the Health Texas project while working within a flexible schedule.

Maximus ensures thorough training to equip candidates with necessary skills, fostering a healthy work-life balance with competitive compensation and various benefit options, including tuition reimbursement and wellness resources.

Qualifications

• Ability to provide excellent customer service and support via telephone and web-based portals.
• Strong communication skills to effectively interact with customers.
• Flexibility to adhere to varying schedules as per call center operations.

Responsibilities

• Support Health Texas project by providing customer care and benefit enrollment services.
• Assist customers through telephone, IVR, and web portals.
• Participate in comprehensive training provided by Maximus.

Skills

Customer care

Benefit enrollment services

Communication skills

Job description

Please note: This position is fully remote but based in El Paso, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70-mile radius of the designated worksite.

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Start Dates

• July 29, 2026
• August 26, 2026
• September 16, 2026

Please note, these are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training.

Schedule Details

• Our call center is open from 8AM - 6:30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation

Benefits

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.