Bilingual Call Center Representative- El Paso, TX

Dr. Mylissa's Medical Boutique; Dublin (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation with bonuses

Comprehensive Insurance Coverage

401K Retirement Savings plan with Company Matching

Paid Time Off Package

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Maximus is hiring Customer Service Representatives for a fully remote position based in Texas. This role involves providing customer care and benefit enrollment services, requiring fluency in English and a minimum of a high school diploma. Successful candidates will enjoy flexible working hours, comprehensive benefits including insurance coverage, and opportunities for professional development. Training begins onsite, transitioning to remote work after completion.

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience.
• Must have internet access: Minimum of 20 Mbps download & 5 Mbps upload.
• Ability to type efficiently.

Responsibilities

• Answer incoming calls from consumers.
• Track and document all inquiries.
• Meet Quality Assurance (QA) and performance metrics.

Skills

Fluency in English and specified secondary language

High sense of urgency

Organization and work prioritization skills

Proficient in utilization of Teams

Education

High school diploma or GED

Tools

Windows

Mac

Job description

Please note: This position is fully remote but based in El Pasto, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70‑mile radius of the designated worksite.

Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

This position is tentatively scheduled to start on June 17th with training beginning on June 22nd.

Please note, these are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training.

Schedule Details

• Our call center is open from 8 AM – 6:30 PM CST, Monday – Friday.
• 8 hour shifts are scheduled within the hours of operation.

Why Join Maximus?

• Work/Life Balance Support – Flexibility tailored to your needs
• Competitive Compensation – Quarterly bonuses based on performance included
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package – Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement – Invest in your ongoing education and development
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities – Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
• Track and document all inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Minimum Requirements

• High school diploma or GED required and 0‑6 months of relevant professional experience required, or equivalent combination of education and experience
• Must be fluent in English and specified secondary language

Job Requirements

• Availability to work shifts between 8:00 am and 6:30 pm CST (7 am and 5:30 pm MST)
• High School Graduate or GED with 0–1 years’ experience
• Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
• Ability to type efficiently
• Continuously demonstrate a high sense of urgency and perform under pressure
• Excellent Attendance (no time off during training)
• Organization and work prioritization skills
• Proficient in utilization of Teams
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

Day 1 Requirements

• Must be able to work onsite on Day 1 for equipment training
• Must be able to complete classroom and on-the-job training with no time missed
• Must be willing and able to work with webcam on during training and other meetings as instructed by management

Home Office Requirements

• A quiet, professional workspace free from distractions and background noise
• A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided
• Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible