Customer Service Representative (Call Center)

Wiraa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading environmental services company is seeking a Customer Service Representative for their remote Customer Resource Center. The role involves handling customer inquiries, service requests, and complaints with professionalism. Ideal candidates should have recent customer service experience and be comfortable in a structured, high-volume environment. Benefits include medical insurance, flexible spending accounts, and a retirement plan with company match.

Benefits

Medical, dental, and vision insurance

Health care and dependent care flexible spending accounts

Short- and long-term disability coverage

Life and accidental death & dismemberment insurance

Employee Assistance Program (EAP)

Employee discount programs

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

Qualifications

• Minimum of 1 year recent customer service or call center experience.
• Ability to work any 40-hour schedule Monday through Friday.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and fax.
• Resolve service-related issues for residential and commercial customers.
• Maintain thorough documentation of customer interactions.

Skills

Customer Service

Bilingual (Spanish)

Job description

Customer Service Representative (Call Center)

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About The Company
Republic Services, Inc. (NYSE: RSG) is a leading provider of environmental services in the United States. We deliver a full range of services including recycling, solid waste, hazardous waste, and environmental solutions. Serving over 13 million customers with more than 1,000 operational sites, our mission is to partner with communities and businesses to create a more sustainable world. With more than $14.9 billion in revenue in 2023 and an employee base of over 41,000, we are committed to safety, customer service, innovation, and sustainability. Our values include safety, environmental responsibility, commitment to serve, human-centered leadership, and performance-driven results.

About The Role
The Customer Resource Associate plays a critical role within our Customer Resource Center by handling customer inquiries, service requests, and complaints with professionalism and accuracy. This is a fully remote position, including training. You will be expected to maintain service excellence, timely communication, and accurate documentation of interactions. This role is ideal for candidates with recent customer service or call center experience who are comfortable working in a structured, high-volume environment.

Responsibilities

1. Respond promptly and accurately to customer inquiries via phone, email, and fax
2. Resolve service-related issues for residential and commercial customers
3. Maintain thorough documentation of customer interactions in internal systems
4. Perform outbound follow-ups to ensure service completion and customer satisfaction
5. Review personal performance metrics and collaborate with supervisors for improvement
6. Attend and complete all training modules to gain required service knowledge
7. Perform additional duties as assigned

Qualifications

1. Minimum of 1 year recent customer service or call center experience
2. Ability to work any 40-hour schedule Monday through Friday between 7:30 AM – 6:30 PM EST
3. Available for mandatory training (no time off allowed during first 3 weeks)
4. Training hours: 9:15 AM – 6:00 PM EST
5. Must provide a hard-wired internet connection and distraction-free workspace
6. Minimum home internet requirements:

• Ping/Latency ≤ 100ms
• Download ≥ 25 Mbps
• Upload ≥ 5 Mbps
• 0% packet loss

Willingness to be on video for meetings and training

Bilingual (Spanish) experience in a business setting is a plus

Benefits

Eligible employees may access the following benefits:

• Medical, dental, and vision insurance
• Health care and dependent care flexible spending accounts
• Short- and long-term disability coverage
• Life and accidental death & dismemberment insurance
• Employee Assistance Program (EAP)
• Employee discount programs
• Retirement plan with company match
• Employee Stock Purchase Plan (ESPP)

Pay Rate: $18.50/hour

Equal opportunity

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.