Customer Service Representative (Call Center)

Wiraa; United States; Remote; USD 34,000 - 55,000; Full time

Job summary

Wiraa seeks a Customer Service Representative to join their remote team. The role involves handling customer inquiries and ensuring high-quality service through various communication channels. Ideal candidates are empathetic and detail-oriented, with a passion for customer service and the ability to thrive in a home office environment.

Benefits

Paid Time Off

Health benefits for full-time employees after 90 days

401(k) retirement savings options

Paid training programs

Incentives and rewards

Qualifications

• Must be 18 years or older.
• Previous experience in customer service or a call center is preferred.
• Ability to work independently and manage time efficiently.

Responsibilities

• Handle customer inquiries through phone, email, and chat.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer complaints effectively.

Skills

Interpersonal skills

Problem-solving skills

Proficiency with multiple software platforms

Fluency in English and Spanish

Education

High school diploma or GED

Job description

Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

3 days ago Be among the first 25 applicants

About The Company

MCI is a leading Business Process Outsourcing (BPO) company delivering tailored solutions to meet the needs of diverse clients. Specializing in contact center services, IT services, and staff augmentation, MCI supports companies in enhancing customer experiences and driving performance through innovation and excellence. With multiple facilities across the U.S., Canada, South Africa, and the Philippines, MCI continues to grow as a recognized industry leader.

About The Company

MCI is a leading Business Process Outsourcing (BPO) company delivering tailored solutions to meet the needs of diverse clients. Specializing in contact center services, IT services, and staff augmentation, MCI supports companies in enhancing customer experiences and driving performance through innovation and excellence. With multiple facilities across the U.S., Canada, South Africa, and the Philippines, MCI continues to grow as a recognized industry leader.

About The Role

MCI is seeking Remote Call Center Customer Service Representatives to provide exceptional support to its clients. This full-time, work-from-home position is ideal for empathetic, detail-oriented individuals who are passionate about delivering excellent customer service.

Representatives will handle inquiries across phone, email, and chat platforms while maintaining high levels of professionalism and accuracy. To be considered, applicants must complete a full application on MCI’s careers page, including a brief pre-employment test and screening questions.

Qualifications

• Must be 18 years or older
• High school diploma or GED required
• Previous experience in customer service or a call center environment preferred
• Strong interpersonal and problem-solving skills
• Ability to work independently and manage time efficiently
• Proficiency with multiple software platforms simultaneously
• High-speed internet and a quiet, distraction-free home office setup
• Availability to work flexible shifts, including evenings and weekends
• Fluency in English and Spanish
  
  

Responsibilities

• Handle customer inquiries through phone, email, and chat
• Provide accurate information regarding products, services, and policies
• Troubleshoot and resolve customer complaints effectively
• Maintain detailed records of customer interactions
• Work collaboratively with team members to improve service delivery
• Follow company policies and meet compliance standards
  
  

Benefits (if Any)

• Paid Time Off and paid holidays
• Incentives and rewards through contests, including cash prizes, electronics, and more
• Health benefits for full-time employees after 90 days (MEC coverage available after 30 days)
• Retirement savings options where available
• Short- and long-term disability insurance
• Life insurance
• Paid training programs
• Opportunities for career advancement through internal promotions
• Casual dress code and an engaging, team-oriented remote work culture
  
  

Equal opportunity

MCI is an Equal Opportunity Employer committed to fostering an inclusive, respectful, and diverse workplace. All employment decisions are based on merit, qualifications, and business needs. MCI does not discriminate based on age, race, gender, disability, sexual orientation, religion, or any other legally protected status. Reasonable accommodations are available upon request for applicants with disabilities.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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