Customer Service Representative- Bluffton, SC

Pool Troopers; Bluffton (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in pool services is seeking a Customer Service Representative to enhance their team. This full-time position involves handling customer inquiries, creating work orders, and resolving issues within a call center environment. No pool industry experience is necessary, but customer service experience is preferred. The company provides training to ensure you excel in this role. Join a growing team focused on exceptional service.

Benefits

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• 1 year of customer service experience in a call center preferred.
• Able to commute to 386 Buck Island Rd, Bluffton, SC.
• Efficient at typing and using a computer.

Responsibilities

• Conferring daily with customers to provide information about products or services.
• Keeping records of customer interactions and transactions.
• De-escalating unhappy customers to provide calm and polite customer service.

Skills

Communication

Customer Service

Reliability

Punctuality

Professionalism

Education

High school or equivalent

Job description

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This range is provided by Pool Troopers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/yr - $18.00/yr

Year Round Pool Co is GROWING! We are seeking an individual with excellent communication and people interaction skills. No experience in the pool industry is necessary as we will provide training, however, experience in customer service call center is preferred. Applicant will be efficient at typing and utilizing a computer as you will create, complete and invoice work orders for our service and repair technicians.

Full time, Monday through Friday with revolving Saturdays. 8am to 5pm, in person at our on-site call center on Buck Island Road in Bluffton, SC.

• Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Complete forms, prepare change of address records, or issue service discontinuance orders, using computers
• Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments
• Recommend improvements in products, service, or billing methods and procedures to prevent future problems
• Contributes to team effort to accomplish management set departmental objectives
• Complete all assigned tasks daily in the company system
• De-escalates unhappy customers to provide calm and polite customer service
• Attend training sessions and meetings as necessary
• Being present for entire required shift
• Work overtime as requested by management
• Other duties as assigned by management
  
  
  

Requirements

• High school or equivalent
• Customer Service - 1 yr call center experience
• Reliable
• Punctual
• Professional
• Able to commute to 386 Buck Island Rd, Bluffton, SC 29910 Monday through Friday
  
  
  

Benefits

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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