Patient Service Representative at New River Urology

South Carolina Region; Bluffton (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Novant Health New River Urology is seeking a dedicated Patient Service Representative to enhance patient interaction and streamline front office operations. The ideal candidate will have strong communication skills and attention to detail, providing excellent customer service in a fast-paced medical environment. Responsibilities include managing appointments, assisting patients with check-ins, and handling data entry efficiently. Join a team that values diversity and inclusion while prioritizing patient-oriented care.

Benefits

Health insurance

Paid time off

Retirement plans

Qualifications

• At least 2 years of customer service experience required.
• Prior medical office experience preferred.

Responsibilities

• Greet patients and ensure a welcoming experience.
• Schedule and manage patient appointments.
• Collect and verify patient demographics and insurance information.

Skills

Strong interpersonal and communication skills

Attention to detail

Basic knowledge of medical office procedures

Ability to work in a team-oriented environment

Education

High school diploma or GED

Tools

Electronic health record (EHR) systems

Job description

Patient Service Representative at New River Urology

75 Baylor Dr suite 200, Bluffton, SC 29910, USA Req #1490

Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Job Title: Patient Service Representative
Location: Novant Health New River Urology, Bluffton, SC
$500 Sign-On Bonus

General Summary:
Novant Health New River Urology is seeking a dedicated and friendly Patient Service Representative to join our team. This role is essential in providing exceptional customer service to patients and ensuring smooth front office operations in a busy, fast-paced medical environment. The ideal candidate will possess strong communication skills, attention to detail, and a professional demeanor to assist with scheduling, patient check-in, and various administrative tasks.

• Patient Interaction:Greet patients as they arrive at the office, providing a warm, professional, and welcoming experience.
• Scheduling & Appointments:Answer office phone calls, schedule new appointments, confirm existing appointments, and reschedule as necessary. Ensure all information is accurately entered into the system.
• Patient Check-In & Data Entry:Collect patient demographics, verify insurance information, and ensure accurate data entry into the electronic health record system.
• Check-Out & Follow-Up:Assist patients at checkout, process referrals, schedule follow-up appointments, and collect co-pays.
• Charge Entry & Processing:Process charge entries and manage patient balances.
• Information Distribution:Provide patients with information on office policies, procedures, and general practice details.
• Patient Portal Enrollment:Explain the benefits of the patient portal and assist patients with enrollment and usage.
• Other Duties:Perform additional tasks and responsibilities as required to support the efficient operation of the office.

Education & Experience Requirements:

• High school diploma or GED required.
• At least 2 years of customer service experience required, with prior medical office experience preferred.

Key Skills & Qualifications:

• Strong interpersonal and communication skills with a professional, patient-centered attitude.
• Attention to detail and the ability to manage multiple tasks efficiently.
• Basic knowledge of medical office procedures and insurance verification preferred.
• Ability to work in a team-oriented, fast-paced environment.
• Proficiency with office equipment and electronic health record (EHR) systems preferred.

Physical Demands:
This position involves sitting for extended periods, as well as occasional standing, walking, and lifting up to 20 lbs.

• $500 Sign-On Bonus
• Benefits include health insurance, paid time off, retirement plans, and more.

Novant Health is an Equal Opportunity Employer.

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.

Novant Health is an equal opportunity employer and conducts all human resource practices in compliance with federal, state and local civil rights and employment legislation. Accordingly, Novant Health considers all applicants for employment equally, without regard to race, color, religion, sex, national origin, age, disability, veteran’s status, marital status, sexual orientation, gender identity or expression and provides them with an opportunity to progress in the organization consistent with their skills and interests.

• 75 Baylor Dr suite 200, Bluffton, SC 29910, USA